LUIS E. ALDANA JR.
Whittier,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
Kalaveras
Whittier, CA
04.2021 - Current
- Consistently delivered exceptional guest experiences, resulting in being named the Top Seller of 2024 and receiving the most 5-star reviews mentioning me by name.
- Managed an average of 6-8 tables in a fast-paced, high-volume dining environment, ensuring rapid table turnover and service accuracy.
- Utilized strong product knowledge (especially in tequila and spirits) to effectively upsell premium drinks, appetizers, and desserts, significantly increasing average check size.
- Trained new staff on service standards, POS operations, and the successful application of upselling techniques.
Bartender/Server
Chili's
Pico Rivera, CA
08.2014 - 05.2021
- Maintained consistent, strong personal sales performance throughout seven years of tenure by proactively engaging guests and promoting high-margin items.
- Achieved and maintained high customer intent-to-return scores by consistently delivering attentive service and promptly resolving guest issues.
- Expertly operated the Aloha POS system for accurate order entry, payment processing, and timely communication with the kitchen staff.
- Confidently managed a 20-top bar while providing service to tables in the lounge area and making cocktails for service.
- Handled high-volume cash and credit card transactions with precision and accountability, balancing registers daily.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
Education
Bachelor of Science - Computer Science
California State University Fullerton
Fullerton, CA01-2027
Associate of Science - Computer Science
Rio Hondo College
Whittier, CA05-2025
Skills
- Service & Sales: Upselling, Responsible Alcohol Service (RBS), Tequila & Spirit Knowledge, Food Safety & Handling, Inventory Management
- Bartending: Classic & Craft Mixology, High-Volume Service, Customer Engagement, Drink Preparation
- Technical: POS Systems (Clover, Aloha, Union), Cash Handling, Order Management
- Cash handling
- Exceptional customer service
- Guest engagement
- Strong work ethic
Languages
Spanish
Timeline
Server
Kalaveras
04.2021 - Current
Bartender/Server
Chili's
08.2014 - 05.2021
Bachelor of Science - Computer Science
California State University Fullerton
Associate of Science - Computer Science
Rio Hondo College