Luis Echavarria

• Greet customers and ascertain what each customer wants or needs

MS Office Suite(Advanced), Electronic Health Record (EHR) Systems, CRM Software, Data Entry(Proficient), Basic IT Support, Medical Software

Increased customer satisfaction ratings by 50% by implementing a proactive engagement strategy

Reduced customer support issues by 20% through streamlining standard operating procedures

Used CRM software to manage support requests, resulting in a 30% increase in efficiency

Employed conflict resolution techniques to address customer complaints, reducing escalation cases by 40%

• Specialist who resolves overdue bills and collects payments from those who owe.
• Keeping their employer's assets safe -all while maintaining positive customer relationships and upholding company collection policies
• Perform daily activities in a high volume reservations and customer care call center environment

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Sell TV phone internet
• Built long-term customer relationships and advised customers on purchases and promotions
• Make sure of the timely processing of all transfers, shipments, damages, supplies, mistakes and the overall organization of areas.
• Contribute in building and maintaining positive employee relations through effective partnership, teamwork and communication with co-workers and the management team.