Luis Echevarria III
Brooklyn,NY
Summary
Customer-focused professional with expertise in community engagement, program coordination, and customer service. Skilled in compliance, retail operations, and event management, with a proven ability to foster trust and build inclusive environments. Recognized for adaptability, problem-solving, and attention to detail in dynamic settings. Committed to delivering exceptional experiences through clear communication, collaboration, and thoughtful execution.
Overview
9
9
years of professional experience
Work History
Youth Development Chair
Dorill Initiative
07.2024 - 02.2025
- Oversaw youth-focused initiatives serving 100+ participants, ensuring compliance with child safety and nonprofit regulations.
- Managed program logistics, scheduling, and reporting, aligning with compliance standards similar to regulated retail environments.
- Coordinated 6+ events and fundraisers, balancing budgets and donor expectations.
- Built partnerships with 5+ community organizations, increasing program participation by 25%.
- Led strategic planning initiatives to enhance organizational effectiveness and community outreach.
Youth Development Specialist
Dorill Initiative
07.2023 - 07.2024
- Facilitated weekly educational sessions for 50+ participants, focusing on empowerment and personal development.
- Trained and mentored volunteers and staff, enhancing service quality and consistency.
- Maintained accurate attendance and progress records for compliance and reporting.
- Collaborated with community organizations to create resource networks for youth development initiatives.
Outreach & Engagement Coordinator
Dorill Initiative
07.2020 - 07.2021
- Designed multi-channel outreach campaigns that increased participation by 18% during lockdown.
- Managed community-facing events with 50+ attendees, aligning with safety and compliance needs.
- Strengthened brand visibility through marketing, digital campaigns, and grassroots engagement.
- Developed and implemented strategic outreach plans to increase stakeholder participation in events.
Interdisciplinary Artistic Coach
Dorill Initiative
09.2018 - 07.2020
- Facilitated workshops and training sessions for 75+ participants, fostering consistency and compliance in delivery.
- Collaborated with stakeholders to design comprehensive coaching plans tailored to individual needs and goals.
- Mentored 20+ individuals, strengthening engagement and retention.
- Transitioned 3 programs to a hybrid format, utilizing digital platforms (Zoom, Google Classroom) to ensure accessibility.
Community Relations Representative
The Assemblage NoMad
04.2018 - 06.2019
- Provided customer service for 100+ daily member interactions, resolving inquiries with accuracy and discretion.
- Supported coordination of 15+ events per month, serving an average of 100 attendees per event.
- Coordinated logistics for community events, ensuring seamless execution and successful attendance.
- Trained staff in hospitality standards, ensuring regulatory compliance in a membership-based environment.
Club Receptionist-Concierge
Soho Ludlow House
04.2016 - 04.2018
- Managed high-volume reservations and member services (200+ daily), ensuring quality and compliance with venue policies.
- Coordinated member services, addressing inquiries and resolving issues efficiently to enhance satisfaction.
- Supported 20+ monthly events, assisting with scheduling, logistics, and guest satisfaction.
- Delivered personalized service, improving member feedback scores by 10%.
Guest Relations Representative
Alvin Ailey American Dance Theater
12.2015 - 12.2016
- Delivered high-touch customer service to 100+ patrons per shift.
- Supported ticketing operations and handled financial transactions with accuracy.
- Assisted in marketing and event promotion to increase engagement.
- Developed comprehensive knowledge of performance schedules, assisting guests with inquiries efficiently.
Education
CUNY Brooklyn College
Brooklyn, NY06.2016
Skills
- Compliance & Regulations
- Customer Relations
- Inventory Management
- Retail Management
- Team Development
- Event Coordination
Timeline
Youth Development Chair
Dorill Initiative
07.2024 - 02.2025
Youth Development Specialist
Dorill Initiative
07.2023 - 07.2024
Outreach & Engagement Coordinator
Dorill Initiative
07.2020 - 07.2021
Interdisciplinary Artistic Coach
Dorill Initiative
09.2018 - 07.2020
Community Relations Representative
The Assemblage NoMad
04.2018 - 06.2019
Club Receptionist-Concierge
Soho Ludlow House
04.2016 - 04.2018
Guest Relations Representative
Alvin Ailey American Dance Theater
12.2015 - 12.2016
CUNY Brooklyn College
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