Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LUIS E PINEDA

New York,NY

Summary

History of delivering high-value insights on strategies for improving business processes, increasing efficiency and boosting the bottom line. Skillfully collect, review and model data to understand problems and devise creative solutions. Well-organized in managing assets and evaluating trends. Experienced business intelligence professional with a 20-year career helping construction and logistic companies. A highly analytical and performance-oriented with a knack for spotting and correcting issues affecting all areas of operations. Smoothly model and report on trends to spearhead strategic corrections. Organized manager bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in managing and logistics and ability to quickly learn new processes. Skilled team player with strong background in high pace environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Overview

27
27
years of professional experience

Work History

Member Service Representative

Call Center Systems
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

INDEPENDENT CONTRACTOR

Self employed
03.2008 - 06.2022
  • Manage and operate delivery service of medical supplies and transportation of medical specimens
  • Dealing with customer service and medical personnel in deferent medical facilities all around the nyc area
  • Managing employees on a daily schedule

SHIPPING AND RECEIVING MANAGER

LIF industries
06.1997 - 04.2007
  • Manager of shipping and receiving dept
  • Dealt with customer service
  • Set up daily shipping schedule and dealt with any shipping issues ranging from mechanical issues to customer inquiries about their shipping needs
  • Manage personnel and dealt with day to day employee work issues
  • Managed quality control prior to shipping

Education

GED -

NYC GED program
New York

Skills

  • Safety compliance
  • Production planning
  • Schedule management
  • Operations oversight
  • Manage information flow
  • Write reports
  • Multitasking
  • Customer relations
  • Documentation
  • File updating
  • Verbal communication
  • Policy enforcement
  • Vehicle operation
  • Attention to detail
  • Problem-solving
  • Analyze trends
  • Present findings

Languages

Spanish
Native or Bilingual

Timeline

Member Service Representative

Call Center Systems
06.2022 - Current

INDEPENDENT CONTRACTOR

Self employed
03.2008 - 06.2022

SHIPPING AND RECEIVING MANAGER

LIF industries
06.1997 - 04.2007

GED -

NYC GED program
LUIS E PINEDA