Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Luis Espino

Acworth

Summary

Driven outside sales professional with over 15 years in the lighting and electrical industry. Increasing sales through deep customer partnerships and comprehensive product solutions. Skilled in maximizing sales opportunities by offering full-spectrum lighting and electrical products. Proficient in lighting controls, quoting, and territory management, with a proven ability to exceed targets and build strong relationships with customers and rep agencies.

Overview

21
21
years of professional experience

Work History

Regional Outside Sales Representative

Regency Supply
02.2020 - Current
  • Developed knowledge of product offerings to effectively address client needs and inquiries.
  • Maintained accurate records of client interactions using CRM software for improved follow-up.
  • Engaged with clients to build relationships, ensuring customer satisfaction and loyalty.
  • Improved client retention rate with consistent follow-up meetings and addressing concerns promptly.
  • Feedback from customers was utilized to make improvements in product offerings.
  • Expanded existing accounts by proactively identifying upsell opportunities and cross-selling additional products or services.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Adapted quickly to changing market conditions, refining approaches based on customer feedback.
  • Built strong customer relationships through regular communication, follow-up, and exceptional service.
  • Increased sales revenue by identifying and pursuing new business opportunities within assigned territory.

Project Services Manager

Regency Supply
01.2016 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Built trusted relationships with stakeholders, upselling additional products like controls to enhance project value.
  • Streamlined quoting processes, reducing turnaround time by 30% and supporting sales team in closing deals.
  • Led a team of 15 project managers, overseeing lighting projects for commercial clients, ensuring accurate quoting.

Customer Service Manager

Regency Supply
10.2004 - 08.2009
  • Led customer service team to enhance response times and improve overall satisfaction levels.
  • Developed training programs to elevate staff performance and ensure consistent service quality.
  • Analyzed customer feedback to identify trends and implement strategic improvements in service processes.
  • Managed conflict resolution efforts, fostering positive customer relationships and loyalty initiatives.

Education

No Degree - Kinesiology

Sonoma State University
Rohnert Park, CA

Skills

  • Outside Sales & Comprehensive Product Solutions
  • Lighting & Electrical Quoting
  • Lighting Controls
  • Electrical Contractor & Rep Agency Partnerships
  • Territory Management, Lead Generation, CRM Software
  • Pipeline management
  • Upselling strategies
  • Cold calling

Interests

  • Passionate and highly involved in local and international charity organizations
  • Love my family
  • Very involved in the foster community
  • Love the ocean

Timeline

Regional Outside Sales Representative

Regency Supply
02.2020 - Current

Project Services Manager

Regency Supply
01.2016 - 02.2020

Customer Service Manager

Regency Supply
10.2004 - 08.2009

No Degree - Kinesiology

Sonoma State University

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Luis Espino