Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Espinosa

Corona,CA

Summary

Diligent Bilingual(English/Spanish) Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

34
34
years of professional experience

Work History

Medical Conditions

Amputated Toes & Need For Hip Replacement
01.2014 - Current
  • These medical conditions have kept me from working.

Account/Sales Manager

Wayne's Engine Rebuilders Inc.
Riverside, CA
08.1995 - 01.2012
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Trained new sales representatives on sales strategies and processes to reduce process gaps.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Marketed our products to targeted audience at trade shows and events.
  • Resolved all vendor and account problems efficiently.

Store Manager

Chief Auto Parts Inc.
Corona, CA
02.1987 - 07.1995
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Analyzed and interpreted store trends to facilitate planning.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.

Education

Associate of Arts - Business Administration

Riverside City College
Riverside, CA

Skills

  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Educational Opportunities
  • Customer Service and Assistance
  • Merchandise Arrangements
  • Solving Customer Concerns
  • Complaint Response
  • Excellent Attention to Detail
  • Answering Emails
  • Understanding Customer Needs
  • Customer Account Management
  • Telephone Management(answer 100 phone calls per day)

Timeline

Medical Conditions

Amputated Toes & Need For Hip Replacement
01.2014 - Current

Account/Sales Manager

Wayne's Engine Rebuilders Inc.
08.1995 - 01.2012

Store Manager

Chief Auto Parts Inc.
02.1987 - 07.1995

Associate of Arts - Business Administration

Riverside City College

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Luis Espinosa