LUIS ESPINOZA
Houston,United States
Summary
Professional Sales Executive with 15 years of experience attending to customer needs and
converting prospects to increase sales. Accomplished in emphasizing service features and
benefits, preparing sales order forms and developing reports. Expert in overcoming objections
from prospective customers to maximize sales opportunities. Organized and motivated employee
eager to apply time management and organizational skills in various environments. Seeking entry-level
opportunities to expand skills while facilitating company growth
Active, dynamic, sociable and charismatic person with ease of relating in the environment Social,
ability to work under pressure, teamwork, problem solving, disciplined and oriented to achieve
proposed objectives. Open to learning and taking on new challenges.
Overview
15
15
years of professional experience
Work History
Customer Sales and Service Expert
Vacations to Go
09.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Executive
Espinoza y Asociados
03.2010 - 05.2021
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
- Implemented processes that drove change and improved performance
- Contacted customers to notify of upcoming promotions and cultivate business relationships
- Sourced new sales opportunities through inbound lead follow-up
- Contacted current and potential clients to promote products and services
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Answered customers' questions and addressed problems and complaints in person and via phone
- Trained new team members in cash register operation, stock procedures and customer services
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Contacted new and existing customers to outline benefits of products
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Educated customers on product features and technical details to highlight benefits
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Cultivated productive relationships with existing customers through exceptional follow-up after sales
- Met with customers to discuss needs and offered relevant options from company line
Education
Certificate of Completion - Project Management
Udemy
Online10-2024
Bachelor of Science -
Colegio Los Proceres
Venezuela06-2009
Skills
- Organization
- Paperwork processing
- Contact follow-up
- Teamwork and collaboration
- Customer service
- Microsoft office
- Direct sales
- Customer relations
- Service upselling
- International sales support
- Problem-solving
- Product sales
- Multitasking
- Computer skills
- Problem resolution
- Project management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Sales and Service Expert
Vacations to Go
09.2022 - Current
Sales Executive
Espinoza y Asociados
03.2010 - 05.2021
Certificate of Completion - Project Management
Udemy
Bachelor of Science -
Colegio Los Proceres
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