Luis Estrada
Woodbridge,VA
Summary
Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Overview
13
13
years of professional experience
Work History
Shop Leader
&pizza
Arlington, VA
10.2018 - Current
- Managed staff recruitment processes, from interviewing candidates through onboarding new hires.
- Analyzed sales data to identify areas of improvement in product selection or pricing structures.
- Developed strategies to increase sales and optimize profits.
- Adhered to company policies regarding employee conduct, attendance, dress code.
- Created effective work schedules to ensure adequate coverage of all shifts.
- Conducted regular performance reviews of shop employees.
- Performed cash handling duties, such as processing payments, issuing refunds, and balancing the register tills.
- Resolved customer complaints in a timely manner.
- Assisted in preparing weekly payroll reports for staff members.
Assistant Store Manager
Taylor Gourmet
Arlington, VA
08.2017 - 09.2018
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cash handling processes to ensure accuracy of transactions.
Customer Service Clerk
Harris Teeter
Arlington, VA
08.2011 - 06.2018
- Processed customer orders and payments accurately and promptly.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Resolved customer complaints in a timely manner.
- Created new accounts for customers by entering personal information into computer systems.
- Greeted customers upon entrance and handled cash and credit transactions.
- Responded to customer questions about products and services.
Education
High School Diploma -
Wakefield High School
Arlington, VA06-2009
Skills
- Team Management
- Employee Motivation
- Attention to Detail
- Strong Work Ethic
- Team Collaboration
- Multitasking
- Good Communication
- Component Assembly
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Shop Leader
&pizza
10.2018 - Current
Assistant Store Manager
Taylor Gourmet
08.2017 - 09.2018
Customer Service Clerk
Harris Teeter
08.2011 - 06.2018
High School Diploma -
Wakefield High School
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