Luis Estupinian
San Pablo,CA
Summary
Strong work ethic, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Home Depot
Colma, CA
01.2022 - Current
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Revised department schedules to maximize coverage during peak hours.
- Monitored customer service performance metrics and created reports for management review.
- Developed programs for recognizing employees who demonstrate exemplary levels of service excellence.
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Department Supervisor
Home Depot
Colma, CA
12.2019 - 01.2022
- Analyzed data to identify areas of improvement within the department.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored department operations to ensure productivity standards were met.
- Conducted performance reviews for staff members.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Sales Associate
Home Depot
Colma, CA
10.2017 - 01.2019
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked with fellow sales team members to achieve group targets.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Provided accurate information about products, prices and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier
Home Depot
Colma, CA
04.2016 - 01.2017
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Helped with purchases and signed customers up for rewards program.
Education
Some College (No Degree) - Counseling Psychology
Skyline College
San Bruno, CASkills
- Business Development
- Department Oversight
- Problem-Solving
- Customer Service and Engagement
- Team Building and Leadership
- Mentoring and Coaching
- Time Management
- Store Opening and Closing
Certification
- Successfully completed Home Depot RAMP test.
- Forklift license operator.
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Customer Experience Manager
Home Depot
01.2022 - Current
Department Supervisor
Home Depot
12.2019 - 01.2022
Sales Associate
Home Depot
10.2017 - 01.2019
Cashier
Home Depot
04.2016 - 01.2017
Some College (No Degree) - Counseling Psychology
Skyline College