Luis Felipe Collazo Rivera

Professional whit solid experience in the supervision and operation of production processes in the casing industry. To optimize operational efficiency, ensure product quality, and meet manufacturing deadlines. As a master operator, I have handled and maintained specialized machinery, adjusting equipment to improve precision and quality. Training staff in safe and efficient practice. In both roles, I have stood out in implementing and solving technical problems to maximize productivity.

• Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
• Coordinated with other departments to ensure smooth flow of work processes and communication.
• Developed and implemented policies and procedures for efficient workflow.
• Ensured compliance with all applicable laws, regulations, and standards.
• Maintained accurate records for tracking progress and performance of team members.
• Conducted regular reviews with team members to assess their performance and provide feedback as needed.
• Presented performance and productivity reports to supervisors.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Demonstrated product features and benefits for customers' needs.

I, as a sales manager, acquired the knowledge of leading high-performance teams and developing effective sales strategies. Key knowledge of customer service and sales optimization to maximize income and market share. Focused on surpassing sales goals through team development, creation of sales ideas or plans, and promotions.

• Developed and implemented sales strategies to increase market share.
• Identified and developed new markets for products or services.
• Established relationships with key clients, while maintaining existing customer base.
• Created and presented monthly reports to management on sales performance.

• My job consisted of protecting the property and well-being of the public, Plaza las Américas.
• In this job, I monitored and provided patrol in the exteriors and interiors of the same shopping center.
• Checked for safety hazards and took corrective action when necessary.
• Monitored surveillance cameras and responded to suspicious activity.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Confirmed visitor identification prior to granting entry into the building.

• My job focused on packaging and distribution in the company, which involved the handling of forklifts and high reach equipment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Collaborated closely with team members to achieve project objectives and meet deadlines.