Luis Fernandez
Pembroke Pines,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Agent
US Health Advisors
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
Data Analyst
Enhance
08.2023 - 12.2023
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Collaborated with business-unit leaders to identify and prioritize problems.
Client Care Coordinator
Subaru Of America
01.2023 - 08.2023
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
Assistant Manager
Publix
08.2021 - 12.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Associate of Arts - Software Engineer
Broward College
Skills
- Policy Renewals
- Client Account Management
- Client Relations
- Account Management
- Licensed Insurance Agent
- Computer Literacy
- Administrative Functions
Certification
(02-15) Health and Life Insurance
Timeline
Data Analyst
Enhance
08.2023 - 12.2023
Client Care Coordinator
Subaru Of America
01.2023 - 08.2023
Assistant Manager
Publix
08.2021 - 12.2022
Insurance Agent
US Health Advisors
Associate of Arts - Software Engineer
Broward College