Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Fernandez-Rodriguez

kissimmee

Summary

Obtain a position where I can excel and grow in a company while utilizing my superior customer service skills to show true customer service Appreciation Through hard work and dedication. Always willing to try something new and expand my knowledge. With My Dedication I strive to maintain Production and Customer Satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed Sales or Production . Driven with strong time and management and prioritization abilities.


Overview

10
10
years of professional experience

Work History

Coil Tech & Duct Cleaner

Green Air Environmental
05.2022 - 07.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Stocker

Lowes
03.2022 - 05.2022
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Greeted customers and directed to requested products.
  • Supported efficient workflow processes with prompt assistance in receiving shipments, unloading trucks, and processing merchandise.
  • Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
  • Consistently lifted materials weighing as much as 15+ pounds.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Lamination Operator

Regal Marine Industries
03.2019 - 10.2020
  • Cut out fiberglass material and apply resin to mold surfaces prior to placement to fiberglass; repeating until desired thickness and plastics have been jelled.
  • Bond and reinforced strips to boats using resin-saturated fiberglass.
  • Checked all areas for defects to detect bubbles or dead spots.
  • Adhered to all applicable regulations, policies and procedures for health, safety, and environmental compliance.
  • Ran the fiberglass chop gun
  • Trained new hires

Pressure Washer Technician

Moonlight Pressure Washing
02.2018 - 03.2020
  • Demonstrated strong attention to detail in all aspects of work, resulting in high-quality outcomes for clients.
  • Consistently met project deadlines by prioritizing tasks effectively and managing time efficiently.
  • Inspected washing tools, equipment, and materials daily for damage or needed repairs.
  • Delivered timely and efficient pressure washing services for commercial and residential clients, resulting in high customer satisfaction.
  • Provided exceptional customer service by addressing concerns promptly and professionally.

Truck Driver/Warehouse Associate

7 Generation Incorporated
03.2017 - 04.2018
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.

Assitant Manager

Family Dollar
09.2015 - 02.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

GED -

East River High School
Orlando, FL
05-2013

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Heavy lifting
  • OSHA compliance
  • Extensive organizational skills
  • Critical thinking
  • Complaint handling
  • Product sales
  • Sales expertise
  • Recordkeeping strengths
  • Service upselling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Coil Tech & Duct Cleaner

Green Air Environmental
05.2022 - 07.2025

Stocker

Lowes
03.2022 - 05.2022

Lamination Operator

Regal Marine Industries
03.2019 - 10.2020

Pressure Washer Technician

Moonlight Pressure Washing
02.2018 - 03.2020

Truck Driver/Warehouse Associate

7 Generation Incorporated
03.2017 - 04.2018

Assitant Manager

Family Dollar
09.2015 - 02.2017

GED -

East River High School

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