Luis Figueroa
Automotive Technician
Springfield,MA
Summary
Skilled Automotive Technician with a proven track record at M&M Auto Repair, excelling in engine repair and customer relations. Leveraged advanced diagnostics and problem-solving skills to enhance vehicle performance and customer satisfaction. Demonstrated leadership by training junior employees, contributing to a 20% increase in workshop efficiency. Hardworking Automotive Technician with 10 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic. Talented Automotive professional with strong background working on all types of vehicles. Quick to identify mechanical issues and complete repairs. Bringing strong work ethic and record of reliability. Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed. Experienced Automotive Technician with 10+ years of expertise in diagnostics and repair of foreign and domestic automobiles and light-duty trucks. Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair. Organized auto technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking Mechanic successful at completing inspections, maintenance and repairs on all types of vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level auto technician position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Automotive Technician
M&M Auto Repair
Easthampton, Massachusetts
04.2021 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of time and materials required to perform repairs and service.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Performed safety and emissions inspections.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Changed, rotated, and balanced tires on different types of vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Assisted in the hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Retained accurate records of purchases, titles and sales.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Coordinated with parts department to determine availability of necessary components.
- Performed emissions tests according to standard procedures.
- Explained estimates and determined repair timelines to manage customer expectations.
- Read and followed technical documentation to complete accurate repairs.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Strengthened relationships with suppliers, negotiating better prices on parts while maintaining quality standards for all repairs performed.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
Inventory Specialist
W.B HILL
East Longmeadow, Massachusetts
03.2021 - 03.2023
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed th return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Established protocols to use for inventory control and management, streamlining internal process.
- Collaborated with the procurement team to establish steady supply of inventory.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Conducted thorough analyses of slow-moving items, identifying opportunities for liquidation or promotional activities.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Leveraged data analytics to forecast inventory needs more accurately, reducing instances of stockouts and overstock.
- Developed materials to educate staff on proper inventory management techniques.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Collaborated with sales and marketing teams to ensure accurate representation of available inventory on company website and promotional materials.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Developed relationships with key suppliers, improving communication channels and enhancing overall supply chain efficiency.
- Negotiated pricing with vendors to secure cost savings while maintaining desired product quality.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Partnered with representatives from different carriers to arrange materials shipments.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Conducted research to address shipping errors and packaging mistakes.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Handled day-to-day shipping and receiving overseeing more than 5,500packages per day.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
ROAD SIDE TECHNICIAN
AAA Northeast
West Springfield, Massachusetts
06.2017 - 05.2021
- Demonstrated excellent problem-solving skills when diagnosing complex automotive issues in high-pressure situations.
- Upheld company standards for professionalism through appropriate attire, punctuality, and demeanor during all interactions with customers and colleagues.
- Mitigated potential liability issues by meticulously documenting all services performed, including client signatures when applicable.
- Strengthened relationships with towing companies by coordinating efficient vehicle transportation when necessary.
- Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
- Expanded knowledge of evolving automotive technology through regular participation in industry training programs and workshops.
- Promoted a positive work environment by maintaining open lines of communication with supervisors regarding any concerns or suggestions for improvement within the department.
- Fostered a strong sense of teamwork through effective collaboration on challenging jobs, sharing knowledge, and offering assistance to fellow technicians as needed.
- Prevented potential accidents by conducting thorough safety inspections on each serviced vehicle before releasing it back to the owner.
- Assisted in the development of new hire training materials, contributing valuable field experience insights to better prepare incoming technicians for success in their roles.
- Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
- Boosted overall team efficiency by willingly providing backup support to fellow technicians during peak periods or challenging jobs.
- Streamlined inventory management processes by accurately tracking and replenishing stock levels of essential tools and equipment.
- Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
- Collaborated with local law enforcement agencies to safely manage traffic during roadside emergencies.
- Contributed to company''s reputation for outstanding customer service through attentive listening and empathetic communication with distressed clients.
- Ensured safety of both customers and fellow technicians by adhering to strict safety protocols during each service call.
- Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
- Reduced call duration by effectively troubleshooting vehicle issues over the phone prior to dispatching assistance.
- Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
Education
Trade School Certificate of Completion - Automotive Technology
Porter And Chester Institute - Chicopee
Chicopee, MA 06.2014 - 06.2015
High School Diploma -
High School Of Commerce
Springfield, MA 09.2006 - 06.2010
Skills
Engine repair
Inspecting vehicles
Changing Oil
Problem-Solving
Vehicle inspections
Customer Service
Changing tires
Inventory organizing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Automotive Technician
M&M Auto Repair
04.2021 - Current
Inventory Specialist
W.B HILL
03.2021 - 03.2023
ROAD SIDE TECHNICIAN
AAA Northeast
06.2017 - 05.2021
Trade School Certificate of Completion - Automotive Technology
Porter And Chester Institute - Chicopee
06.2014 - 06.2015
High School Diploma -
High School Of Commerce
09.2006 - 06.2010
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