Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Flores

Houston,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in the On and Off highway industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization.

Overview

31
31
years of professional experience

Work History

Product Support Sales Representative

Stewart & Stevenson
02.1993 - Current
  • Worked with customers to determine equipment needs and system requirements.
  • Gained extensive knowledge of products and service to provide a better service.
  • Maintained detailed records of client interactions, updating CRM systems for accurate tracking of sales activities.
  • Presented technical presentations to clients to explain product features and benefits.
  • Increased product support sales by developing and maintaining strong relationships with clients.
  • Negotiated contracts and pricing structures, securing profitable deals for the company.
  • Participated in industry trade shows and events, promoting the company's products and generating new leads.
  • Adjusted and established selling prices by monitoring competition, costs and supply and demand.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Delivered exceptional customer service for improved client satisfaction and repeat business.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.

Branch Manager

Stewart & Stevenson
01.1996 - 12.2001
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Assessed employee performance and developed improvement plans.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Generated financial and operational reports to assist management with business strategy.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Managed daily branch operations for optimal productivity and customer satisfaction.

Education

High School Diploma -

Stephen F Austin High School
Houston
05.1990

Skills

  • Relationship Building
  • Teamwork and Collaboration
  • Product Knowledge
  • Prioritization
  • Problem Resolution
  • Service Upselling

Languages

Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Branch Manager

Stewart & Stevenson
01.1996 - 12.2001

Product Support Sales Representative

Stewart & Stevenson
02.1993 - Current

High School Diploma -

Stephen F Austin High School

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Luis Flores