Luis Flores
Pharr,TX
Summary
Energetic Terminal Manager with solid record and significant background in Transportation Industry. Successful at interfacing with organization teams, customers and carriers to consistently produce results. Dependable and industrious with superior work ethic and dedication to quality. Safety-focused Terminal Manager with 20+ years of experience. Successful at setting and meeting long-term goals through day-to-day improvements. Dedicated to hiring and training efficient employees for excellent customer service and productivity.
Overview
25
25
years of professional experience
Work History
Sales Agent
Landstar Ranger
Edinburg, TX
07.2023 - Current
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Participated in trade shows and other events to promote our products and services.
- Assisted senior management in developing strategies for increasing sales revenue.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
Operations Manager
IOC Trucking LLC
Edinburg, TX
08.2022 - 03.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Supported accident investigations and prepared related paperwork.
- Addressed customer concerns with suitable solutions.
- Conducted periodic assessments to evaluate company's financial performance.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Measured and reviewed performance via KPIs and metrics.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Terminal Manager
Falcon Freight LLC
Pharr, TX
12.2018 - 07.2022
- Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
- Supervised worker efficiency and rectified issues with performance.
- Supervised, hired, trained, evaluated and motivated team of dispatchers and managed day-to-day activities of department.
- Developed strategies to maximize production and reduce costs.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
- Facilitated dispatch support to manage emergencies while supporting operational efficiency.
- Collaborated with accounting, maintenance and engineering support teams to promote corporate initiatives.
- Reviewed e-logs and GPS system data to identify service hours violations, driver speed issues and fleet safety performance problems.
- Used Transportation Management database to maintain and oversee company fuel and mobile communications programs.
- Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.
Terminal Manager
Lone Star Transportation LLC
Fort Worth, TX
03.2007 - 10.2018
- Kept on top of work in a fast-paced environment.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Collaborated with regional dispatch centers to coordinate the dispatch of company transport drivers and common carriers to ports of entry , to affect maximum efficiency and savings on deliveries.
- Maintained working knowledge of federal, state and local rules and regulations and ensured that all personnel were in compliance with all applicable regulations and internal policies.
- Directed and coordinated the activities of transport personnel that are responsible for loading, transporting, and offloading of product.
- Supervised, hired, trained, evaluated and motivated a team of dispatchers and managed the day-to-day activities of customer service personal.
- Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
- Supervised worker efficiency and rectified issues with performance.
- Lifted materials weighing up to 100 pounds when necessary.
- Performed functions with required repeated bending, standing and reaching.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Evaluated and reconfigured systems to support customer service and operational goals.
- Coordinated with freight forwarders to expedite international shipments.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
- Operated powered lift trucks, and forklifts safely and with a 0% incident rate.
- Drafted budgets, monitored costs and reduced expenses by 40%.
- Negotiated contracts with outside providers to minimize costs to the company and customers.
- Forecasted manpower requirements based on daily workload and company targets.
- Monitored department performance data to identify and avoid potential risks.
- Oversaw scheduling for the day-to-day activities of 5 transportation employees.
- Loaded products weighing up to 120,00 pounds onto trailers for delivery.
- Hired and trained new employees on Heavy Haul safety and company policies.
- Directed day-to-day yard activities and set long-term goals.
Customer Service Representative
Truckers Express Inc.
Missoula, MT
05.1999 - 03.2007
- Served as company's bilingual English and Spanish Customer Service Representative.
- Developed empathetic client relationships and earned reputation for exceeding sales goals.
- Resolved escalated customer issues quickly to drive client retention.
- Executed outbound calls to existing customer base resulting in 60% increase in sales.
- Assisted customers by answering questions and solving problems.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Generated leads for new sales through telephone and email contact with customers.
- Computed accurate sales prices for purchase transactions.
- Investigated and resolved billing and service discrepancies.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Assisted customers with questions and concerns.
Education
High School Diploma -
JW Nixon High School
Laredo, TX1994
Skills
- Safe transportation
- Leadership
- MS Office Suite
- Heavy hauling
- Ocean exports
- Expense control
- Fluent in English/Spanish
- Customer service-oriented
- Process improvement
- Over-the-road transportation
- Cost reduction
- Customer Service
- Meeting Deadlines
- Organizational Skills
- Analytical Skills
- Warehouse safety
- Team supervision
- FMCSA, EPA, and OSHA regulations compliance
- Employee development and management
- Flexible schedule
- Inventory management
- Shipping and receiving
- Superior negotiation skills
- Motivated self-starter
- 3PL knowledge
- Communication Skills
- Microsoft Excel
- Spreadsheets
- Inventory Control
- Workforce Management
- Complex Problem Solving
- Shipping Activity Oversight
- Decision Making
- Logistics Analysis
- Problem-Solving
- Recruiting and Interviewing
- Product Transportation
- Time Management
- Detail-Oriented
- Worker Supervision
- Schedule Management
- Budget Preparation and Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Agent
Landstar Ranger
07.2023 - Current
Operations Manager
IOC Trucking LLC
08.2022 - 03.2023
Terminal Manager
Falcon Freight LLC
12.2018 - 07.2022
Terminal Manager
Lone Star Transportation LLC
03.2007 - 10.2018
Customer Service Representative
Truckers Express Inc.
05.1999 - 03.2007
High School Diploma -
JW Nixon High School
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