Luis Flores
San Diego,CA
Summary
Accomplished Security Team Member with a proven track record at Illumina, excelling in conflict resolution and security management. Spearheaded team leadership initiatives, enhancing security officer development and operational efficiency. Demonstrates exceptional computer skills and a commitment to policy enforcement, significantly improving safety and client satisfaction.
Overview
7
7
years of professional experience
Work History
Security Shift Supervisor
Allied Universal Security Services
06.2022 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Service Desk Lead
Securitas
09.2019 - 07.2022
- Engaged in user support interactions via telephone, chat and email platforms.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
Command Center Operator
Securitas
04.2017 - 09.2019
- Liaised with stakeholders to serve as emergency information system for high-profile clients.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Security Officer
Securitas Security Services USA
04.2017 - 09.2019
- Conducted regular patrols of key areas to spot and control security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations.
- Interacted assertively but non-confrontationally with personnel and general public.
Education
High School Diploma -
Castle Park High School
Chula Vista, CA06.2011
Skills
- Policy Enforcement
- Access Control
- Security management
- Skilled in conflict resolution
- Site Visits
- Security officer development
- AED Training
- Report Generation
- Team Leadership
- Employee Relations
- Computer Skills
- Investigative procedures
Timeline
Security Shift Supervisor
Allied Universal Security Services
06.2022 - Current
Service Desk Lead
Securitas
09.2019 - 07.2022
Command Center Operator
Securitas
04.2017 - 09.2019
Security Officer
Securitas Security Services USA
04.2017 - 09.2019
High School Diploma -
Castle Park High School
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