Luis Flores Aponte Jr
FLORIDA CITY
Summary
Dynamic sales professional with a proven track record at Game Stop Inc, excelling in customer service and relationship building. Leveraged active listening and interpersonal communication skills to boost sales and enhance client satisfaction. Achieved significant revenue growth through effective sales strategies and a commitment to process improvement.
Overview
19
19
years of professional experience
Work History
Self-Employed – Independent Salesperson
Self-Employed – Independent Salesperson
12.2019 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Implemented effective sales strategies to maximize revenue generation.
Supervisor
Game Stop Inc
02.2011 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Salesman
Largo Honda
12.2010 - 02.2011
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
Banquet Server
El Conquistador, A Waldorf Astoria Resort
12.2006 - 08.2010
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Certificate - Operador De Excursiones Y Taxi Turistico
Centro Nacional De Estudios Turisticos
Puerto Rico09-2005
Graduate Certificate - Real Estate Agent
Coldwell Bankers
Puerto Rico 08-1999
Small Business Administration
Unversidad Interamericana
Fajardo, Puerto Rico 01-1991
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Active listening
- Interpersonal communication skills
- Process improvement
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Self-Employed – Independent Salesperson
Self-Employed – Independent Salesperson
12.2019 - Current
Supervisor
Game Stop Inc
02.2011 - 12.2019
Salesman
Largo Honda
12.2010 - 02.2011
Banquet Server
El Conquistador, A Waldorf Astoria Resort
12.2006 - 08.2010
Certificate - Operador De Excursiones Y Taxi Turistico
Centro Nacional De Estudios Turisticos
Graduate Certificate - Real Estate Agent
Coldwell Bankers
Small Business Administration
Unversidad Interamericana
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