Luis Flores Garcia
Columbus ,OH
Summary
Dynamic hospitality professional with experience at Upshift and La Riviera Country Club, excelling in food preparation and customer service. Proven ability to enhance guest satisfaction through effective complaint resolution and team training. Skilled in maintaining cleanliness and safety standards, contributing to a secure and enjoyable environment for all guests.
Overview
11
11
years of professional experience
Work History
Hospitality Worker
Upshift
07.2019 - Current
- Assisted with daily operations, ensuring cleanliness and organization in high-traffic areas.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Demonstrated adaptability by learning various roles within hospitality settings quickly.
- Supported event setup and breakdown, ensuring seamless execution of guest experiences.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Operations Supervisor
Fishers Handyman Services
05.2019 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to service standards.
- Implemented process improvements, enhancing service delivery efficiency and customer satisfaction.
- Monitored inventory levels, facilitating timely restocking to meet service demands.
- Resolved customer inquiries and complaints, maintaining high levels of service quality.
Hospitality Worker
La Riviera Country Club
02.2015 - 05.2019
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Improved guest satisfaction by providing prompt and courteous service.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
Education
GED -
Liceo Manuel Galich
Guatemala City GuatemalaNo Degree - English-as-a-Second-Language Education
Columbus State Community College
Columbus, Ohio, OHSkills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
Timeline
Hospitality Worker
Upshift
07.2019 - Current
Operations Supervisor
Fishers Handyman Services
05.2019 - Current
Hospitality Worker
La Riviera Country Club
02.2015 - 05.2019
GED -
Liceo Manuel Galich
No Degree - English-as-a-Second-Language Education
Columbus State Community College