LUIS F. PUENTES
Miramar,FL
Summary
Responsible and bilingual (English/Spanish) professional with experience in customer service, administrative support, and technical troubleshooting. Currently pursuing a degree in Cybersecurity at Miami Dade College with a strong interest in learning and growing within a team environment. Skilled in data entry, communication, and problem-solving. Known for being dependable, adaptable, and a fast learner. Seeking a general entry-level position where I can contribute positively while continuing my education.
Detail-oriented Support Assistant with 2 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Overview
4
4
years of professional experience
25
25
years of post-secondary education
2
2
Languages
Work History
Commercial Support Assistant
NAPA Auto Parts
12.2023 - 04.2025
- Company Overview: Genuine Parts Company
- Handled customer and billing inquiries across multiple platforms
- Processed product orders accurately using CRM systems
- Assisted internal teams with reports and documentation
- Genuine Parts Company
- Contributed to improvements in customer retention rates through exceptional service quality and relationship-building efforts.
- Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
Warehouse & Support Coordinator
Barlop Business Systems
03.2023 - 09.2024
- Managed inventory and tracked shipments using internal systems
- Provided updates and support to clients and team members
- Ensured accurate documentation and issue resolution
Administrative & Payroll Assistant
My Little Family Learning Center
01.2021 - 04.2022
- Entered payroll and employee data with accuracy and confidentiality
- Communicated with parents and staff, supporting daily operations
- Managed office tasks and supported the front desk
- Processed new hire paperwork and documents.
Education
Associate in Science - Cybersecurity
Miami Dade College
Doral, FLHigh School Diploma -
Ronald Reagan
05.2001 -
Skills
- Customer Service
- Communication
- Microsoft Office
- Google Workspace
- Data Entry
- Administrative Support
- Inventory Management
- Order Management
- Basic IT
- Troubleshooting
- Bilingual: English
- Bilingual: Spanish
Strong organization
Resourcefulness and initiative
Timeline
Commercial Support Assistant
NAPA Auto Parts
12.2023 - 04.2025
Warehouse & Support Coordinator
Barlop Business Systems
03.2023 - 09.2024
Administrative & Payroll Assistant
My Little Family Learning Center
01.2021 - 04.2022
High School Diploma -
Ronald Reagan
05.2001 -
Associate in Science - Cybersecurity
Miami Dade College
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