Luis Eduardo Freay Hurtado Jr.
Oldsmar,FL
Summary
Dynamic professional with a proven track record at Clearwater Airpark excelling in customer service and team leadership. Enhanced operational efficiency and safety through innovative strategies and rigorous quality control. Recognized for fostering a positive work environment while effectively processes, ensuring accuracy and reducing discrepancies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager / Lead Lineman
Fly USA FBO
03.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Crew Line Supervisor
Clearwater Airpark
05.2007 - 03.2023
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Developed and implemented fuel quality control procedures that increased safety by 100%.
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
Education
High School Diploma -
Saddle Brook High School
Saddle Brook, NJ06-1974
Some College (No Degree) - Aeronautical Science
Embry-Riddle Aeronautical University
Daytona Beach, FL05-1979
Some College (No Degree) - Civil Engineering
University of Houston
Houston, TX09-1981
Private Pilot Certificate
Clearwater Airpark Flight School
Clearwater, FL01-2004
Instrument Rated Pilot
Clearwater Airpark Flight School
Clearwater, FL01-2006
Skills
- Customer service
- Team leadership
- Decision-making
Certification
- NATA Cetificate Lineman License
Languages
Spanish
Interests
- Gym Workouts
Timeline
Assistant Manager / Lead Lineman
Fly USA FBO
03.2023 - 08.2023
Crew Line Supervisor
Clearwater Airpark
05.2007 - 03.2023
High School Diploma -
Saddle Brook High School
Some College (No Degree) - Aeronautical Science
Embry-Riddle Aeronautical University
Some College (No Degree) - Civil Engineering
University of Houston
Private Pilot Certificate
Clearwater Airpark Flight School
Instrument Rated Pilot
Clearwater Airpark Flight School