LUIS F. RUIZ TOC
Cypress,Tx
Summary
Accomplished Commercial Loan Consultant with a proven track record at Shellpoint Mortgage Servicing, showcasing expertise in collateral valuation and exceptional client relations. Demonstrated success in achieving monthly performance incentives and maintaining stringent lending regulations. Bilingual in English and Spanish, adept at financial advising and delivering superior customer service.
Overview
11
11
years of professional experience
Work History
Commercial Loan Consultant
Shellpoint Mortgage Servicing
Houston, Texas
05.2022 - Current
- Handled multiple tasks using ILS collection system, Sales force, Microsoft Outlook email and Microsoft Teams.
- Supported clients by structuring extensions and forbearance plans.
- Collected and organized essential documents for hardship assistance.
- Accomplished daily responsibilities in a timely manner.
- Consistently reached set incentives each month.
- Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Collection/Residential Loan consultant
Shellpoint Mortgage Servicing
Houston, Texas
11.2020 - 05.2022
- Processed numerous incoming calls while reaching out to delinquent borrowers.
- Consistently achieved monthly performance incentives.
- Completed designated special call list assigned by supervisor.
- Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Assistant Seafood Manager
HEB
Houston, Texas
01.2014 - 01.2020
- Managed decisions concerning administration to align with organizational goals.
- Ensured accurate and timely preparation of daily orders.
- Skilled at maintaining inventory with low surplus.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted monthly safety audits to ensure compliance with food safety regulations.
- Managed daily operations of the seafood department including customer service, stocking, merchandising, and cleaning duties.
- Prepared reports outlining profitability metrics for senior management review.
Education
High School -
Elsik High School
05-2007
Skills
- Collateral valuation
- Documentation review
- Debt settlement
- Loss mitigation
- Financial transactions expertise
- Customer service-focused
- Collections proficiency
- Bilingual in English and Spanish
- Document analysis
- Financial services
- Client relations
- Reliable
- Negotiation techniques
- Financial advising
Timeline
Commercial Loan Consultant
Shellpoint Mortgage Servicing
05.2022 - Current
Collection/Residential Loan consultant
Shellpoint Mortgage Servicing
11.2020 - 05.2022
Assistant Seafood Manager
HEB
01.2014 - 01.2020
High School -
Elsik High School
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