Luis F. Toscano
Bronx,NY
Summary
Dynamic and results-oriented professional with extensive experience at PLS, excelling in customer relationship management and problem-solving. Demonstrated ability to enhance customer satisfaction and drive business goals through effective leadership and negotiation skills. Proven track record in improving team efficiency and achieving a significant increase in customer retention.
Overview
2
2
years of professional experience
Work History
SHIFT SUPERVISOR
PLS
10.2023 - Current
- Managing schedules
- Assigning tasks
- Training new employees
- Handling customer complaints
- Maintaining a safe and clean work environment
- Conducting performance reviews
- Contributing to business goals
- Counting cash and managing bank deposits
COSTUMER SERVICES REPRESENTATIVE
PLS
05.2023 - 10.2023
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Education
Bachelors Degree -
Comunicatión Sciences
Ecuador01.2016
Skills
- Customer Relationship Management
- Negotiation
- Adaptability
- Problem-Solving
- Time Management
References
Available upon request.
Timeline
SHIFT SUPERVISOR
PLS
10.2023 - Current
COSTUMER SERVICES REPRESENTATIVE
PLS
05.2023 - 10.2023
Bachelors Degree -
Comunicatión Sciences
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