Luis Fuentes
Rochester Hills,MI
Summary
Highly proactive manager with 4 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Restaurant Manager
Miguel's Cantina
03.2016 - 11.2023
- Required to coordinate work tasks of both front and back house operations, maximizing customer satisfaction, responding to customer's inquiries, reviewing product quality, supervising shifts, estimating supply needs, ensuring compliance with safety and health standards, controlling operational cost, preparing reports, training staff, and implementing effective protocols.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Fulfillment Associate and Receiver
Lowe's
08.2022 - 06.2023
- As a fulfillment associate I was required to help customers in the store, but mainly fulfilling online orders for pick up or delivery
- As a receiver I was required to make sure all incoming stock was scanned correctly making sure everything that came in was correct and everything that went out was also correct
- Lots of interaction with customers and also third party companies that delivered customers orders as well as incoming freight.
Server, Bartender
Fogo de Chão
10.2020 - 02.2021
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
Education
Engineering (Pre-Engineering)
Oakland Community College
Auburn Hills, MI05.2026
Rochester High School
05.2018
Skills
- Customer Engagement
- Schedule Coordination
- Operations Management
- Menu Development
- Supervisory Skills
- Conflict Resolution Techniques
- Adaptable
- Point of Sale (POS) System Operation
- Sales Techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
Fulfillment Associate and Receiver
Lowe's
08.2022 - 06.2023
Server, Bartender
Fogo de Chão
10.2020 - 02.2021
Restaurant Manager
Miguel's Cantina
03.2016 - 11.2023
Engineering (Pre-Engineering)
Oakland Community College
Rochester High School
References
References available upon request.
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