LUIS COLLAZOS TOVAR

Work History

Account Executive, Service Manager

Colombia Telecommunications - Telefónica Movistar

09.2000 - 04.2002

Manager of commercial growth and the maintenance of assigned accounts, within which there are companies of the order such as, Grupo Coomeva, Conciviles, Fonvalle Employee Fund (Univalle) Cali Ophthalmology Clinic, Carvajal Holding, Coopserp, among others, where all the knowledge and skills are applied to achieve the growth of the account and the expansion of new customer markets with the maximization of Telefónica Movistar's portfolio of services, achieving solutions for large customers.
120% growth in the number of account subscribers. Development of projects with a high level of complexity based on the company's convergent portfolio.
High strategic commercial relationship with the different customers assigned by segment.
Maintenance of Churn indicators below the minimum target (0.03% expected, 0.001% achieved; this percentage is measured against customers in all accounts).
Movistar Performance Analysis Rating for the year 2014-2015: Excellent.
Mention for Acquisition of new customers, outstanding for portfolio expansion between 2013 and 2017 to 158%, outstanding with mention in greater portability of customers between operators 2016, Business Management.
Direct responsible for the work team (commercial area and service) for the maintenance of the assigned companies and loyalty through the products and services of the mobile segment, where all the knowledge and skills are applied to achieve the growth of the account and the expansion of markets with new customers.
Maintenance of Churn (Customer Attrition) indicators below the minimum target (0.02% expected, 0.01% achieved; this percentage is measured against customers in all accounts).
MoviStar Performance Analysis Rating for 2005.
High Maximization of account profitability based on the correct application of customer retention and loyalty policies.
Empowerment in taking actions that facilitate the correct flow of information between the parties, thereby achieving the highest customer satisfaction rates within the assigned accounts and thereby contributing to the recognition of the company as a leader in customer service at the national level.
Responsible for ensuring customer service standards and processes in the Buga Sales Center office, leader of the administrative team and of the attention to requests guaranteeing high levels of satisfaction in the area.
Expansion of the customer portfolio by contacting directly with potential customers.

Receiving Clerk

Avianca Cargo

02.2025 - Current

Maintained tidy, organized and safe work area to comply with cleanliness standards.
Regularly reviewed invoices and double-checked orders.
Unloaded pallets and deliveries and organized products in warehouse.
Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.

Valet Parking Attendant

AB PARKING

08.2023 - 11.2024

Responsible for the care and satisfaction of the residents in the condominium, compliance with monthly service indicators, tasks and strategies to position the valet service, compliance with schedules, leadership, teamwork, coordination of home services and visits to the building.
Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.

SUPERV CLEANNER

PARAMOUNT COMPANY

10.2023 - 07.2024

Responsible for the cleaning of the assigned Truist Banks, inventory of weekly and daily supplements, service review and daily reports to superiors, detail of each service using the assigned digital tools for good compliance and management of services standards.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

National Commercial Director

FACTURATECH MASTER COLOMBIA

04.2019 - 02.2020

Responsible for the compliance of the distributor network at the national level, KPI's and placement of franchises, generation of alliances that allow the commercialization of the portfolio at the corporate level, performance and sales strategies, periodic training with sales techniques and clinics, weekly workshops to promote the development of capacities and competencies focused on the generation of opportunities for each of the internal executives and staff members of the national network, maintain the company's revenues.
Generation of strategies that allow cross-selling, increase of customers in the area of implementations in the month of Dec.2020, expansion of the commercial network with the sale of franchises.

Commercial Director

COMERCIALIZADORA DIMIN

12.2017 - 03.2019

Responsible for compliance and the generation of opportunities that allow increasing sales in each segment of the business, store by store, e-commerce, corporations, as well as optimizing the experience and satisfaction of customers.
Maintain the company's revenues, achieving more negotiations with large companies and wholesale agencies in the area.
Build loyalty among current customers and rotate the base to have a greater scope of offers.
Portfolio presentation, goal fulfillment, budget allocation, selection and hiring of new advisors, follow-up of sales force, commercial strategies.
Generation of new projects with employee funds, brand positioning in digital channels, 108% compliance nationwide, acquisition of new corporate customers.

Senior Manager- Regional Valley

GTD Colombia

04.2002 - 10.2017

Responsible for the growth, presentation of the company and generation of opportunities that allow increasing its income in the Valley area.
Market opening, attracting new customers and maintenance, as well as creating new strategies for brand awareness and recall, implementing projects applied to the needs of each customer in the segment of companies, SMEs and large accounts.
Development of value-added offers that allow a differential against the competition, this accompanied by a permanent follow-up with pre-sales and post-sales engineering.
Successful negotiations of the area with 120% compliance, standardization of processes, implementation of projects, and brand awareness in the region, consolidation of the commercial group to cover the southwest area.

Summary

Overview

Work History

Account Executive, Service Manager

Receiving Clerk

Valet Parking Attendant

SUPERV CLEANNER

National Commercial Director

Commercial Director

Senior Manager- Regional Valley

Education

Marketing Management - Diploma

Senior Management - Diploma

Process and Quality Management - Diploma

Business Administration - undefined

Cloud Services Deployment - undefined

Datacenter - Specialist

IT - Sales Manager Products

Sales - Coaching & Sales Strategies

Basic - Bachelor

Skills

Timeline

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