Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Luis Garcia

Miami,FL

Summary

An experienced Funeral Professional with over 9 years of dedicated service in the funeral industry. I've assisted many due to being bilingual in both English and Spanish. Throughout the years I've had expertise in coordinating funeral and burial services, ensuring compliance with industry regulations and client expectations. Qualified at providing compassionate support to grieving families and a thorough understanding of diverse religious and cultural practices. I'm grateful to have helped families due to my skills in attention to detail, effective communication, and a strong commitment to delivering dignified and memorable experiences to those in need.

Overview

10
10
years of professional experience

Work History

Funeral Service Administrant/Assistant

Caballero Rivero Little Havana
08.2018 - Current
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Effectively cooperated with various stakeholders, including law enforcement, medical examiner offices, healthcare professionals, clergies, cemeteries, and other associated entities to ensure seamless and compassionate service arrangements.
  • Facilitated professional communication and coordination between all involved parties to achieve a smooth and respectful process for the families we served.
  • Responsible for transporting deceased individuals to the cemetery in a dignified, safe, and professional manner.
  • Demonstrated proficiency in swiftly understanding programs such as Excel, Carepoint, and HMIS and effectively maneuvering through them.
  • Explained payment options, coordinated payment schedules, and ensured all financial transactions were handled with care to alleviate any additional stress for the bereaved.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered a constant flow of customer calls with minimal wait times.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Displayed a strong ability to comprehend complex contracts and legal documentation associated with funeral services.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Expertly managed the respectful and meticulous handling of cremated remains. I ensured precise identification, secure packaging, and seamless delivery of cremated remains to families.
  • Skillfully gathered essential information and accurately completed necessary forms, ensuring precise documentation during first calls.
  • Thoroughly arranged chapels to ensure they were presentable, this included- checking if the decedent had all their personal effects, correct order made on a casket, clothing, and mortuary instructions. Overview that all flowers sent were accounted for and furniture was placed accordingly to accommodate families.
  • Demonstrated proficiency in crafting and preparing obituaries for online publication as well as personalizing prayer cards.
  • Provided personal assistance, emotional support and personal care to clients.
  • Consistently demonstrated an empathetic and compassionate approach when interacting with grieving families this allowed a rapport to be built on empathy, compassion, and dignity
  • Comprehensive knowledge and understanding of various religions and belief systems.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Sales Professional

Miami Memorial Park Cemetery
01.2017 - 01.2018
  • Managed all aspects of burial services with precision and attention to detail. This included organizing and coordinating the logistics involved in the burial process
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.

Collections Specialist/Front Desk Agent

Memorial Plan Funeral Homes & Cemeteries
01.2015 - 01.2017
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Achieved performance goals on consistent basis.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Greeted customers upon arrival, offered assistance, and answered questions to build rapport.
  • Scheduled, coordinated and confirmed appointments and meetings.

Sales Professional

Caballero Rivero Woodlawn North Cemetery
01.2014 - 01.2015
  • Expertly organized and oversaw burial services, ensuring strict compliance with the Interment Rights and Lot Assignments (IRLA).
  • conducted thorough blind checks to validate the precision of property-related procedures.
  • Actively supported funeral services, focusing on fulfilling families' expectations and needs. By providing attentive assistance and personalized service, I ensured that families were satisfied with the funeral experience
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Education

Certificate in computer science -

Academy of Business Careers, EDISON NJ

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ

Skills

  • Critical Thinking
  • Bilingual
  • Time Management
  • Funeral Planning
  • Proper Phone Etiquette
  • Microsoft Excel,HMIS and Carepoint navigation
  • Chapel Organization
  • Multi-Line Telephone Systems

References:

Deborah Mccartney, Location Manager, Caballero Rivero Little Havana

Deborah.McCartney@Dignitymemorial.com

Rudy Fuentes, Chief Financial Officer, Memorial Plan Cemeteries and Funeral Homes

Rudy.fuentes@memorialplan.net

Timeline

Funeral Service Administrant/Assistant

Caballero Rivero Little Havana
08.2018 - Current

Sales Professional

Miami Memorial Park Cemetery
01.2017 - 01.2018

Collections Specialist/Front Desk Agent

Memorial Plan Funeral Homes & Cemeteries
01.2015 - 01.2017

Sales Professional

Caballero Rivero Woodlawn North Cemetery
01.2014 - 01.2015

Certificate in computer science -

Academy of Business Careers, EDISON NJ

High School Diploma -

Perth Amboy High School

Similar Profiles

CREATE PROFILE
Luis Garcia