Luis Garcia
Calexico,CA
Summary
Dedicated and detailed-orientated professional seeking a TSA Officer position to ensure the safety and security of travelers by applying strong observational skills, adherence to federal regulations, and a commitment to public service. Eager to contribute to the mission of protecting transportation systems and maintaining a secure travel environment.
Overview
14
14
years of professional experience
Work History
Correctional Clerk
Imperial County Sheriff's Office
Imperial, CA
10.2024 - Current
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Answered phones in a courteous manner while providing excellent customer service.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Organized and maintained filing systems for confidential documents.
- Communicated with customers and employees to answer questions or explain information.
- Provided excellent customer service to ensure satisfaction.
- Computed, recorded and proofread data or reports.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Deputy Probation Officer
San Diego County Probation Dept.
San Diego, CA
03.2024 - 10.2024
- Investigate the background, character, family history, and environment of juveniles and adults referred to the Juvenile Court and Probation Department.
- Write detailed case history reports that include all information necessary to be used by the Court in the disposition of juvenile and adult cases.
- Develop case plans and makes recommendations to the Court for the rehabilitation, supervision, and placement of juveniles and adult clients.
- Perform case management role including assessment, planning, linking, monitoring and advocacy for juveniles and adults on an assigned caseload.
- Prepare court reports, and other legal documents in connection with actions such as placement.
- Collaborate with other law enforcement agencies to perform field work.
- Supervise and counsel individuals in a juvenile institution.
- Supervise, counsel, support and encourage successful completion of probation of juvenile and adult clients.
- Maintains safety and security within a detention facility. Supervise meals, recreation, sick call, work assignments and work project activities.
- Screen all items going in and out of the facilities and conduct periodic security checks.
Mortgage Loan Originator
Pacific Lending LLC
Ontario, CA
05.2023 - 05.2024
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Assisted customers in obtaining necessary documentation needed for loan approval purposes.
- Conducted follow-up activities with borrowers throughout the entire loan process.
Outside Loan Originator
Crosscountry Mortgage
Imperial, CA
05.2022 - 03.2023
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Developed and maintained relationships with local real estate agents.
Mortgage Loan Originator
Cardinal Financial
El Centro, CA
05.2021 - 05.2022
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Main Branch Manager
AEA Federal Credit Union
Yuma, AZ
07.2018 - 02.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Assistant Branch Manager
Wells Fargo Bank, N.A.
El Centro, CA
11.2010 - 07.2018
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 12 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Education
Business Administration And Management
Cal State University Northridge
Northridge, CAAdministration of Justice
Imperial Valley College
Imperial, CASkills
- First-aid and CPR
- Policy Enforcement
- State and federal legal knowledge
- Trained in defensive tactics
- Corrections experience
- Report Writing
- Security checks
- Policy Knowledge
- Verbal and written communication
- Data entry
- Record keeping
- Customer service
- Customer relationship management
Timeline
Correctional Clerk
Imperial County Sheriff's Office
10.2024 - Current
Deputy Probation Officer
San Diego County Probation Dept.
03.2024 - 10.2024
Mortgage Loan Originator
Pacific Lending LLC
05.2023 - 05.2024
Outside Loan Originator
Crosscountry Mortgage
05.2022 - 03.2023
Mortgage Loan Originator
Cardinal Financial
05.2021 - 05.2022
Main Branch Manager
AEA Federal Credit Union
07.2018 - 02.2021
Assistant Branch Manager
Wells Fargo Bank, N.A.
11.2010 - 07.2018
Business Administration And Management
Cal State University Northridge
Administration of Justice
Imperial Valley College
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