Luis Garcia
Pittsburgh,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Server/Food Runner
North Shore Tavern
Pittsburgh, PA, PA
07.2024 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Delivery Driver
GoPuff
Pittsburgh, PA, PA
11.2019 - 07.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Supervisor
UPS
Pittsburgh, PA
08.2019 - 05.2020
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Executed new training initiative to improve skills and develop leaders from within.
Server Trainer
Texas De Brazil
Pittsburgh, PA
08.2015 - 12.2019
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed new staff members on food handling procedures and service techniques.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Worked directly with servers for more than 7 shifts during training process.
- Provided exceptional service to high volume of daily customers.
Cook Prep Server
Bob Evans
Pittsburgh, PA
11.2011 - 08.2015
- Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Maintained consistent quality and high accuracy when preparing identical dishes every day
Education
CDL A Automatic - CDL
160 Driving Academy
Pittsburgh, PA10-2023
Skills
- Hard Working
- Punctual
- Consistent
- Leads through example
- Patient
- Energetic
Timeline
Server/Food Runner
North Shore Tavern
07.2024 - Current
Delivery Driver
GoPuff
11.2019 - 07.2024
Supervisor
UPS
08.2019 - 05.2020
Server Trainer
Texas De Brazil
08.2015 - 12.2019
Cook Prep Server
Bob Evans
11.2011 - 08.2015
CDL A Automatic - CDL
160 Driving Academy