Angel Garcia Ruiz
Troutdale,OR
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Receptionist
Nordic Inn Motel
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Receptionist
Capital Hill Motel
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
Team Member, Shift Leader, General Manager
Arbys Resturant
11.2020 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained productive, efficient approach to all tasks.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Operated production machinery safely to reduce workplace accidents.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Learned all required tasks quickly to maximize performance.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Multi Tasking
- Customer service
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
High School Diploma -
Gresham High School
Gresham, OR06.2022
Skills
- Supply Ordering
- Preventive Maintenance
- Payment Processing
- Workflow Optimization
- Delegating Work
- Verbal and Written Communication
- Scheduling and Coordinating
- Coaching and Mentoring
- Opening and Closing Procedures
- Customer Needs Assessments
- Employee Coaching and Motivation
- Cash Handling
- Managing Operations and Efficiency
- Staff Training and Onboarding
- Guest Satisfaction
- Maintaining Clean Work Areas
- Food Safety and Quality
- Labor and Food Cost Control
- Recruiting and Hiring
- Hospitality Environments
- Check in and Checkout Procedures
Timeline
Receptionist
Nordic Inn Motel
06.2023 - Current
Receptionist
Capital Hill Motel
06.2023 - Current
Team Member, Shift Leader, General Manager
Arbys Resturant
11.2020 - Current
High School Diploma -
Gresham High School