Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Garza

Corpus Christi,TX

Summary

Hardworking and reliable worker alongside with management experience with strong abilities. Offers 13 years total work experience. Establishes clear

guidelines and enforces consistent policies to keep staff satisfied and on target to achieve important objectives. Excellent

relationship building, multitasking and decision making skills. excel in staff management and customer service, enhancing store performance and client satisfaction. Skilled in both team leadership and mechanical repairs, I've significantly contributed to workplace efficiency and safety. My adeptness in strategic selling and inventory control has consistently driven sales growth, showcasing my comprehensive skill set and dedication to excellence.

Overview

12
12
years of professional experience

Work History

Sanitation Partner

HEB Warehouse
11.2022 - Current
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Prioritized urgent requests for service calls or special projects based on input from supervisors or management team members.

Maintenance Technician

Firestone
03.2021 - 06.2022
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.

Sales Floor Manager

Burlington
02.2017 - 02.2021
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force with closing deals.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
  • Coordinated special events in-store attracting new customers and generating additional revenue opportunities.
  • Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
  • Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
  • Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
  • Implemented loss prevention policies to minimize shrinkage and protect company assets.
  • Increased sales revenue by implementing effective floor management strategies and motivating team members.
  • Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
  • Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cashier Supervisor

Burlington
02.2015 - 02.2017
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored areas for security issues and safety hazards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Sales Associate

Burlington
02.2013 - 02.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Diploma -

W.B Ray High School
Corpus Christi, TX
06.2013

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Complaint resolution
  • Team Training
  • Staff management
  • Strategic selling
  • Leadership development
  • Team training and development
  • Merchandising operations
  • Staff recruitment
  • Deposit preparation
  • Store growth planning
  • Merchandise pricing
  • Teamwork and collaboration
  • Team leadership
  • Maintenance and repairs
  • Hand and power tools
  • Heavy equipment repair
  • Mechanical systems
  • Tire services
  • Auto and engine repair
  • Workplace safety
  • Vehicle test drives
  • Vehicle inspections
  • Safety management
  • Battery services
  • Safety procedures
  • Sanitation regulations
  • Chemical handling
  • Hazardous materials handling
  • Heavy lifting
  • Safety monitoring
  • Pressure washing

Timeline

Sanitation Partner

HEB Warehouse
11.2022 - Current

Maintenance Technician

Firestone
03.2021 - 06.2022

Sales Floor Manager

Burlington
02.2017 - 02.2021

Cashier Supervisor

Burlington
02.2015 - 02.2017

Sales Associate

Burlington
02.2013 - 02.2015

Diploma -

W.B Ray High School

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Luis Garza