Summary
Overview
Work History
Education
Skills
Timeline
Generic

LUIS GARZA

Director Of Merchant Services
Lucas,TX

Summary

Results driven leader with experience selling and recruiting in diverse markets across the country. Skilled in quickly acquiring knowledge of any product and creating a successful sales strategy. Dedicated to building and maintaining strong relationships with customers. Detail oriented with strong analytical – problem solving skills combined with the ability to effectively collaborate and communicate with all levels of customers and staff. Seeking to bring experience and skills to a forward thinking company making positive change in the world.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Director of Merchant Services

Speedy Holdings Group
Melbourne, FL
07.2022 - Current
  • Facilitated business by implementing practical networking techniques.
  • Established and cultivated solid business relationships with new or existing customers.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Drove sales by developing multi-million dollar contract sales.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Operations Manager

All Makes Auto
Lewisville, Tx
08.2018 - 03.2023
  • Manage and drive daily sales productions and marketing strategies
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Sales Director

Talus Payments
Dallas, Tx
11.2017 - 08.2018
  • Responsible for recruiting, interviewing and hiring of Solution Consultants.
  • Developed and led a team of Solution Consultants in driving daily sales productions through hands-on coaching.
  • Worked daily with Consultants to prospect and win new business in accordance with the company’s sales goals.

Sales Director

TranzVia Merchant Services
Dallas, Tx
07.2016 - 10.2017
  • Responsible for recruiting, interviewing and hiring of Sales Consultants.
  • Developed and led a team of Sales Consultants in driving daily sales productions through hands-on coaching.
  • Worked daily with Sales Consultants to prospect and win new business in accordance with the company’s sales goal.

National Sales Manager

Fifth Manhattan
Dallas, Tx
07.2015 - 07.2016
  • Exceeded targets by building, directing, and motivating high-performing national sales team.
  • Establish productive and professional relationships with key personnel in customer accounts.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Regional Sales Manager

Certified Payment Processing
Dallas, Tx
09.2012 - 07.2015
  • Created regional sales plans and quotas in alignment with business objectives.
  • Identified hiring needs, recruited, hired, and trained new salespeople.
  • Suggested new services/products and innovative sales techniques to increase customer satisfaction.

Regional Sales Manager

Encore Payment Systems
Dallas, Tx
06.2012 - 08.2012
  • Created regional sales plans and quotas in alignment with business objectives.
  • Identified hiring needs, recruited, hired, and trained new salespeople.
  • Suggested new services/products and innovative sales techniques to increase customer satisfaction.

Banking Advisor

Wells Fargo
Dallas, Tx
01.2012 - 06.2012
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Facilitated new client onboarding process and investment account setup.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Branch Manager

First Convenience Bank
Dallas, Tx
05.2008 - 01.2012
  • Planned, developed and pursued marketing programs within banking structure to attract new business.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Met goals by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Education

High School Diploma -

John Marshall High School
San Antonio, TX
08.1999 - 06.2003

Skills

Leadership

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Timeline

Director of Merchant Services

Speedy Holdings Group
07.2022 - Current

Operations Manager

All Makes Auto
08.2018 - 03.2023

Sales Director

Talus Payments
11.2017 - 08.2018

Sales Director

TranzVia Merchant Services
07.2016 - 10.2017

National Sales Manager

Fifth Manhattan
07.2015 - 07.2016

Regional Sales Manager

Certified Payment Processing
09.2012 - 07.2015

Regional Sales Manager

Encore Payment Systems
06.2012 - 08.2012

Banking Advisor

Wells Fargo
01.2012 - 06.2012

Branch Manager

First Convenience Bank
05.2008 - 01.2012

High School Diploma -

John Marshall High School
08.1999 - 06.2003

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LUIS GARZADirector Of Merchant Services