Luis Garzon Fuentes
Philadelphia,PA
Summary
With over 3 years of experience in financial crimes and fraud, 4 years in investigations, and 5 years in banking at Wells Fargo, I have honed my skills in researching, analyzing, and determining courses of action for complex transactions. Additionally, I have conducted risk reviews on personal and business accounts and successfully mitigated fraud losses. My passion for investigations and analysis drives me to constantly seek out new challenges and opportunities for growth. I am confident that my skills and personality traits make me a valuable asset to any team, and I am eager to apply my expertise and work collaboratively to achieve success in any project or role. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Senior Security Specialist
Target
03.2022 - 06.2024
- Assist in accurate delivery and shipments of trailers by following best practices and procedures
- Execute strategic routines to identify, prevent, and investigate theft and shortage
- Execute Emergency procedures and protocols in the event of emergencies
- Lead and support projects that contribute to wide asset protection
- Partnership with law enforcement, and Field Investigators.
Senior Fraud & Claims Operations Representative
Wells Fargo Bank
03.2020 - 03.2022
- Duties remain the same as Fraud & Claims Ops Spec 2 in addition to Specialty Functions
- Late Returns (Return items lengthy delay between the deposit date and the return item charge/Loss Avoidable)
- Originations-Review New Accounts Opening (Open Online)
- Bank Fraud Prevention/Check Fraud, Fraud Detection, Risk Management.
Fraud & Claims Operations Specialist 2
Wells Fargo Bank
11.2018 - 03.2020
- Experience using the following system: (Universal Workstation, OIB, SVP, HOGAN, DIPR, CACS, Lexis Nexis)
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- 3+ years’ experience researching/reviewing deposit and return items out of sorts due to suspicious transactions
- Lead a team to develop strategies to combat fraudulent activities involving counterfeit treasury checks
- Return Items Investigations and Deposit Fraud queue experience/Cases Risk Review
- Research, analyze, and determine a course of action for financial transactions
- Proficiency in detecting PPL and Unemployment Benefit Fraud
- Experience and knowledge of Regulation CC and Regulation E
- Proficient understanding of fraud prevention and risk analysis
- Conduct risk review on Personal/Business accounts
- Experience in reporting and submitting SAR
- 3+ years of financial crimes experience
- Understanding of the KYC procedures
- Fraud Loss Mitigation experience.
Personal Banker
Wells Fargo Bank
09.2017 - 11.2018
- Develop an understanding of bank products and services to connect to customers' needs
- Authorize and receive legal orders immediately routed to the appropriate processing area
- Identifying potential fraud/risky accounts and taking appropriate action to prevent loss
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
- Authorize Signer- Functional Title as someone who can sign documents and approve transactions on behalf of the bank
- Partner with Private Bankers and other partners as needed to assist with customers' financial needs
- Maintaining Clients Personal/Business Accounts
- Opening Personal and Business Accounts
- Assist the Branch Manager with the monthly audit
- Support management and growth of the bank
- Create outgoing wires: Authorized
- Experience with Foreign Exchange
- Balancing the Bank Vaults
- Assisted new customers/and existing customers with Credit needs.
Customer Service and Sales Rep
Wells Fargo Bank
04.2016 - 09.2017
- Find satisfaction in offering the right financial solutions to help customers with large expenses, such as saving for college, buying a home, and planning for retirement
- Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success
- Understanding customers’ financial needs and showing them how to get the greatest possible value from our products and services
- Building and managing lifelong customer relationships
- Open or Maintain Consumer or Business Accounts
- Lead Outbound Sales Program
- Services Retirement Accounts.
Education
Certificate of Completion: Frontline Manager Leadership Essentials - Management
University of Denver
04.2024
Cybersecurity Program Certificate of Completion - Cybersecurity
Thinkful
10.2023
Diploma -
Norristown Area High School
06.2014
Participant Construction Technology -
Montco Technical High School
06.2014
Skills
- Meeting Sales Goals
- Motivation for Sales
- Selling to Customer Needs
- Financial Skills
- Documentation Skills
- Scheduling
- Telephone Skills
- Listening
- Verbal Communication
- Customer Focus
- Job Knowledge
- Basic Accounting Concepts for Non-Financial Prof
- Capable of using Microsoft Excel, Word programs
- Diplomacy and the ability to get along with others
- Analytical Thinker and Problem Solver
- Ability to work under pressure
- 5 Years of Customer Service
- Time Management
- Ability to multitask
- Basic math skills
- Bank Fraud
- Fraud Prevention
- Check Fraud Prevention
- Risk Analysis
- Employee Relations Investigation
Certification
- ATM Servicer Certification – BE0000001268132
- Safe Registration (NMLSR #)- 1677111
- Medallion Stamp Certify- X0209353-6540
- Wells Fargo Banking Small Business Advocate
- Opening and Maintaining Safe Deposit Boxes
- Certification of Completion of the Cybersecurity Program
- Loan Originator
- First Aid Certification for GSCL, 11/15/22, 11/15/24
- AED/CPR Certification for GSCL, 11/15/22, 11/15/24
Wellsfargorecognitions
- Wells Fargo at Work - for securing The Tech and College Career relationships NASD
- Recognition Of Achievement- Customer Experience Essentials for Bankers
- Recognition of bank compliance within the Montgomery District
- 5 Searching for Stars Recognitions
Activitiesandcommunityservice
- Wells Fargo at Work- Connecting with the community's local businesses, schools, and hospitals to understand, and fulfill banking and community needs with our products/services
- Member SkillsUSA at Central Montco Technical High School, 2 years
- Central Montco Technical High School Canned Food Drive
- Church Food Drive Participant
Acamscertificates
- Prepare Today to Manage AML Risk of Tomorrow - 09/11/18
- APAC AML Professionals: Attaining Enhanced Compliance Expertise for Future Success - 09/14/18
- Implementing a Smarter Multi-layered Approach to KYC and ID Verification - 09/18/18
Languages
Spanish
Native or Bilingual
Timeline
Senior Security Specialist
Target
03.2022 - 06.2024
Senior Fraud & Claims Operations Representative
Wells Fargo Bank
03.2020 - 03.2022
Fraud & Claims Operations Specialist 2
Wells Fargo Bank
11.2018 - 03.2020
Personal Banker
Wells Fargo Bank
09.2017 - 11.2018
Customer Service and Sales Rep
Wells Fargo Bank
04.2016 - 09.2017
Certificate of Completion: Frontline Manager Leadership Essentials - Management
University of Denver
Cybersecurity Program Certificate of Completion - Cybersecurity
Thinkful
Diploma -
Norristown Area High School
Participant Construction Technology -
Montco Technical High School