Luis Giovanni Fernandez
Phoenix
Summary
Professional with extensive experience in collections, recovery management, and bankruptcy proceedings. Demonstrated ability to manage complex processes and enhance departmental efficiency while ensuring compliance. Expertise in operations and team leadership aimed at driving organizational success. Strong strategic problem-solving and communication skills contribute to effective recovery solutions. I have worked in a few different industries dating back to adolescence but only adding most recent. Managing retail,,and some Healthcare experience along with Food & Beverage. From Management to Entry Level im open to many new opportunities. I want to bring a positive energy and hard working diligent work ethic to an amazing establishment
Overview
26
26
years of professional experience
1
1
Certification
Work History
Collection Rep
GENESIS Dba COLUMBIA DEBT RECOVERY
09.2025 - Current
- Managed customer accounts to ensure timely collections and minimize outstanding debts.
- Developed effective communication strategies to negotiate payment plans with clients.
- Resolved disputes by investigating account discrepancies and facilitating prompt resolutions.
- Implemented process improvements for collections workflow, enhancing efficiency and reducing cycle times.
- Processed payments and contracts on accounts.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
Assistant Manager
Dollar Tree
08.2025 - 09.2025
- Led team in developing operational strategies to enhance service delivery and customer satisfaction.
- Implemented training programs to improve staff performance and reduce turnover rates.
- Streamlined workflow processes, resulting in increased efficiency and reduced operational costs.
- Coordinated cross-functional teams to achieve project milestones within established timelines.
- Monitored key performance indicators to identify areas for improvement and drive strategic initiatives.
- Developed and maintained strong relationships with vendors, ensuring optimal supply chain management.
- Conducted regular staff evaluations, providing constructive feedback to promote professional growth.
- Managed inventory systems, optimizing stock levels to align with business demands and minimize waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Recovery Manager/Bankruptcy Director
Camelback Finance Inc/Bell Road Mitsubishi
02.2009 - 07.2025
- Hiring & training development within department needs.
- Inventory and Review of Delinquent customers.
- Repossession processing.
- Repo/Tow Truck Operator.
- Filing Prep (Impounds-Border Patrol-Repossessions-LIFT OF STAY).
- Payroll and commission.
- Out of State resale processing.
- GPS management (ordering inventory, stocking, troubleshooting, etc.).
- Skip Tracing.
- Title processing for dealership (sales, repos, impounds, out of state, etc.).
- Inventory Prep.
- Quality Assurance.
- Team Management.
- Bankruptcy Filings and Monitoring.
- Property and redemptions.
- 602 362-4418
Caretaker/Counselor Intern/Assistant Manager
Sweetwater Behavaoir Health
01.2021 - 02.2024
- Provided compassionate care and support to individuals, ensuring comfort and well-being.
- Assisted in daily living activities, promoting independence and dignity for clients.
- Maintained cleanliness and organization of living spaces to create a safe environment.
- Collaborated with healthcare professionals to develop personalized care plans for residents.
- Monitored client health conditions, communicating changes promptly to family or medical staff.
- Implemented engagement activities to improve social interaction and mental stimulation among clients.
- Evaluated care processes regularly, identifying areas for improvement to enhance service quality.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
Collections and Skip Tracing Representative
Allied International Credit (AIC)
09.2006 - 10.2009
- 3rd party locating and collections of charge off debt.
- Clients (Ford Motor Credit, City of Phoenix, Palisades, etc.)
- 602 308-5555
Collection Manager (Sprint 4+ years) - Collection Rep (3+ years)
Associated Creditors Exchange (ACE)
12.1999 - 06.2006
- Skip tracing and collections. (Sprint, Providian Visa, Advanta Mortgage, Metris, etc.)
- Leading and motivating collection team.
- Prepared collection statistics for upper management.
- Quality assurance.
- Escalated calls and supervisor requests. 2nd talk offs.
- 602 222-2400
Education
Highschool -
Vanden High School/North Campus
CA01.1998
Skills
- WINDOWS98
- MICROSOFT OFFICE
- WORD
- EXCEL
- COLLECTIONS
- Skip Tracing
- OFFICE MANAGEMENT
- OPERATIONS
- TITLE PROCESSING
- FDCPA REGULATED
- ISO CERTIFIED
- FOSTER LICENSED
- BANKRUPTCY PROOF OF CLAIMS FILINGS
- MANAGEMENT
- IMPOUNDS
- REPOSSESSIONS
- BORDER PATROL PREP
- RECOVERY
- ACCOUNT AUDITING
- MONITORING
- FIRST AID
- CPR CERTIFIED
- SALES
- INVENTORY REPORTING
- REPOSSESSION AGENT
- TOW TRUCK DRIVER
- Team player
- Goal oriented
- Team collaboration
- Mathematics skills
- Data entry
- Credit analysis
- Recording data
- Financial counseling
- Skip tracing
- Effective negotiator
- Assertiveness
- Negotiation
- Debt negotiation
- Accounting skills
- Multi-line phone systems
- Payment arrangements
- Insolvency resolution
- Automated dialer experience
- Installment plan set up
- Great phone demeanor
- Friendly voice
- Policy standards and guidelines
Certification
- PCS - Professional Collection Specialist
- FDCPA
Timeline
Collection Rep
GENESIS Dba COLUMBIA DEBT RECOVERY
09.2025 - Current
Assistant Manager
Dollar Tree
08.2025 - 09.2025
Caretaker/Counselor Intern/Assistant Manager
Sweetwater Behavaoir Health
01.2021 - 02.2024
Recovery Manager/Bankruptcy Director
Camelback Finance Inc/Bell Road Mitsubishi
02.2009 - 07.2025
Collections and Skip Tracing Representative
Allied International Credit (AIC)
09.2006 - 10.2009
Collection Manager (Sprint 4+ years) - Collection Rep (3+ years)
Associated Creditors Exchange (ACE)
12.1999 - 06.2006
Highschool -
Vanden High School/North Campus
HIGHLIGHTS QUALIFICATIONS
- WINDOWS98, MICROSOFT OFFICE, WORD & EXCEL.
- 20+years COLLECTIONS + Skip Tracing
- 15+years OFFICE MANAGEMENT/OPERATIONS
- TITLE PROCESSING.
- FDCPA REGULATED & ISO CERTIFIED.
- FOSTER LICENSED & FORMER FOSTER PARENT
- BANKRUPTCY PROOF OF CLAIMS FILINGS & MANAGEMENT.
- IMPOUNDS, REPOSSESSIONS & BORDER PATROL PREP & RECOVERY.
- ACCOUNT AUDITING & MONITORING.
- FIRST AID & CPR CERTIFIED.
- SALES, REPOSSESSION, INVENTORY REPORTING.
- REPOSSESSION AGENT (TOW TRUCK DRIVER over 2+yrs)
LETTER OF RECOMMENDATION
- My name is Dave Doherty owner of Camelback Finance Inc./Bell Road Mitsubishi. Luis Fernandez has been an employee of mine for 16 years and 11 of those years my Recovery Manager. Over the past few years I've sold multiple locations and we have been downsizing. Luis has been a hard worker and important part of our company and has excelled and an employee and leader of his department. Due to lack of demand and cut backs we have had to make the decision for a lay off after all these years. With the wishes for the best, and cutting our professional ties, we would highly recommend Luis to work for another company, they would be lucky to have his service.
- For any further questions you may contact me personally and Thank You
- Sincerely
- Dave Doherty
- 602 402 9798
- Ddcactusjacks@gmail.com
- 1901 E. Bell Rd., SUITE#200 /Phoenix, Az 85022
- 623 328-9813/602 636 4418/FAX602 443 4108