Luis Giron Navarro
Anaheim,CA
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
VALET ATTENDANT
PSMI
10.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Contributed to overall team success by willingly stepping in to assist colleagues during busy periods or absences.
- Helped guests unload and load luggage.
ROOM SERVICE ATTENDANT
THE GRAND GALVEZ
06.2017 - 03.2024
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
- Improved efficiency in the room service department by assisting with food preparation and plating.
- Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Answered quests inquiries and questions about hotel's menu.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
SERVER
THE SAN LUIS RESORT
11.2022 - 11.2023
- Passionate attention to quality, detail and consistency
- Assist guests with attentive, courteous and efficient customer service
- Rectified guest's concerns and report them according to operating procedures
- Fulfill guests requests providing a five diamond service
- Continuous improvement in products, services and associates
- Assist in an entire team effort.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
SERVER ASSISTANT
MOODY GARDENS HOTEL
01.2018 - 11.2022
- Uphold cleanliness and safety of all common areas and services
- Assist servers by refilling beverages and delivering hot and cold food to the tables accordingly in a timely manner
- Assists in clearing dirty plates and resetting tables
- Comply with miscellaneous duties as assigned by the manager on duty.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
LUMBER SALES ASSOCIATE
THE HOME DEPOT
10.2020 - 07.2021
- Provide a safe environment during forklift operations and throughout the entire shift
- Safety walks, stocking merchandise, cleaning aisles from debris and empty carts, help load and unload merchandise trucks
- Assists customers in loading heavy building materials
- Assists customers locate items, answer relevant questions about products and suggest planning projects
- Help improve overall efficiency of department by maintaining a clean store and fully stocked shelves during slow customer activity.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
NIGHT AUDITOR/FRONT DESK
HOLIDAY INN EXPRESS
08.2016 - 04.2017
- Stay updated with guests concerns, priorities and reservations
- Review hotel occupancy and fix or report any overbooking or reservations that was not properly set up
- Genuinely welcome all guests
- Ensure the bank drawer has the complete amount at the beginning and end of shift
- Ensure billing for guests is properly set up
- Report a daily summary of shift including pending issues for the next shift.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Education
Accounting
Galveston College
Galveston, TX08.2014
Business Administration
Santa Ana College
Santa Ana, CA08.2013
High School Diploma -
Anaheim High School
Anaheim, CA08.2011
Skills
- Bilingual - Spanish and English
- Willing to do extra and hard work to gain valuable experience
- Customer service
- TABC and Texas Food Handler Certified
- Effective problem solving
- Stress Tolerance
- Professional Appearance
- Team player mentality
- Vehicle Safety Knowledge
- Patience and composure
- Guest Engagement
- Sales expertise
- Hospitality service expertise
References
- Nicholas Panduro, (832) 754-3797
- Daniel Bracamonte, (714) 724-7574
- Hernan Cortez, (714) 618-2237
- Alex Martinez, (714) 395-7582
Languages
Spanish
Native or Bilingual
Timeline
VALET ATTENDANT
PSMI
10.2023 - 03.2024
SERVER
THE SAN LUIS RESORT
11.2022 - 11.2023
LUMBER SALES ASSOCIATE
THE HOME DEPOT
10.2020 - 07.2021
SERVER ASSISTANT
MOODY GARDENS HOTEL
01.2018 - 11.2022
ROOM SERVICE ATTENDANT
THE GRAND GALVEZ
06.2017 - 03.2024
NIGHT AUDITOR/FRONT DESK
HOLIDAY INN EXPRESS
08.2016 - 04.2017
Accounting
Galveston College
Business Administration
Santa Ana College
High School Diploma -
Anaheim High School