Luis Godinez
Management
Kennewick,WA
Summary
- A result and safety-oriented business professional with proven abilities in strategic planning, project management, customer service. A strong servant style leader driven to consistently meet expectations. Consistently analyzing historical data to determine key processes for operation. Able to recognize operational strengths and opportunities able to drive company objectives policies, establish and sustain productivity standards through team building. Ability to set clear expectations and regularly analyze KPI’s to maximize efficiency and output. Demonstrate ability to meet company set standards in production, safety, and accuracy. Understands the importance of providing internal and external customer satisfaction. Great motivator and utilization of manpower to improve cost and bottom line by maximizing resources available.
- Twenty years of Logistics and Distribution Experience
- Eighteen years of Leadership experience
- Twelve years of direct customer interaction and service
- Safety principles and procedures
- Affective and engaging communicator and influential leader
- Servant Leadership Style
- Six Sigma Green Belt
- Fifteen years of Lean Distribution experience
- Ten years of Process Improvement experience
- Fifteen years of Lean principles and applications
- Twenty years of Receiving and Inventory Experience
- Fifteen years of shipping and transportation experience
- Five years of P&L Reporting
- CTPAT Certification and DOT regulations
- Five years of Facilities experience
- Process implementation
- Ten years of budgeting experience
- 49 CFR certification
- Process Improvement experience
- Highly motivated, loyal, punctual, and responsible
- Teamwork Building experience
- Fifteen years of sustained culture and healthy work environment
- Time and project management
- Fifteen years of problem solving and ability to react to challenges promptly and make solid business decisions
- Hazardous materials storage and containment
- Able to instill company vision to achieve company goals, ability to surpass productivity expectations while maintaining quality, safety, and customer service integrity through quality management.
- Experience in operations restructuring to address business growth, reduce cost and improve service.
- Analyzes labor cost, productivity reports, Overtime, reviews OSHA logs to address safety opportunities and maintain an industry standard IFR.
- Regularly review SOPs to identify improvement opportunities to improve efficiency and eliminate waste.
- Interview all potential employees, schedules staff, evaluate performance and makes recommendations for increases and promotions.
- Success in implementing and sustaining strategic plans drives process improvement to meet short term and long-term goals and expectations.
- Able to train supervisors and understand LMS reports to drive productivity and address low performers, also how to recognize opportunities for improvement.
- Understanding of load distribution to maximize cubing of load and comply with DOT regulations.
- Safety post-accident investigation Analysis
- Translator / Interpreter for facility meetings
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
Snow Property Management
Walla Walla, WA
04.2022 - Current
- Responsible for all facilities and field operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Leveraged excell skills to input and compile data gathered from various sources.
- Delivered products to customer locations on time.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities. Review property work forms at end of day with supervisor to ensure all items have been completed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with IT teams on systems improvements that would enhance the overall user experience.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Coordinated cross-functional initiatives across multiple departments in order to achieve desired outcomes regarding customer satisfaction.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems. Use one vehicle for several appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with all applicable laws, regulations and industry standards related to customer service and operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Monitored team performance against established benchmarks in order to maximize productivity levels.
- Drove customer escalations to resolution by engaging directly with clients.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handle heavy calls volume answering 20 to 35 calls per shift to assist with customer questions and concerns.
- Analyzed customer feedback data to identify areas of improvement in customer service operations.
- Worked closely with other departments such as marketing, sales, product development and finance to ensure alignment on company goals and objectives related to customer satisfaction.
- Formulated strategies aimed at increasing loyalty among existing customers while attracting new ones.
- Help establish and sustain a safety culture that produced a 30% reduction on field injuries year over year.
- On call to grant property access to realtors when showing vacant properties in rural areas.
- Developed and implemented customer service policies and procedures to improve customer experience.
- Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided guidance on resolving complex technical issues escalated from frontline staff members.
- Established key performance indicators for tracking progress toward meeting organizational goals related to customer experience.
- Create daily work schedule and jobs to field's operations supervisor, follow up on conference call or in person to monitor projects and tasks to ensure completion in a timely fashion.
- Create, update and maintain property status schedule for vacant and occupied properties.
- Respond to maintenance and emergency calls, work with field team and or contact external contractors to ensure our client's needs are addressed quickly with minimum impact to resident.
- Assist with collection of monthly rental payments and ensure the finance team receives the information before next day 8:00 am between office and operations team.
Operations Manager
Geodis Logistics
Redlands, CA
08.2019 - 04.2022
- Established and lead operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and keeping warehouse/distribution center inventory current
- Led cost savings project by gathering data, analyzing work process, conducted time studies and used data to create an ergonomic and one piece flow packing station.
- Championed safety committee meetings and walks weekly and monthly. Trained safety supervisor and transitioned duties to him in a 90 day period.
- Conducted audits on safety and productivity observations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Performed cost analysis for various projects to determine budget requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supported accident investigations and prepared related paperwork.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Measured and reviewed performance via KPIs and metrics.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Collaborated with team leaders on quality audits.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Created corrective actions based on adverse KPI trends.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Mitigated business risks by working closely with staff members and assessing performance.
- Won regional Lean Distribution and process improvement contest and took 2nd place nationally.
- New packing station configuration created cost savings of over 170k year over year.
- Ensures the physical condition of warehouse and equipment are properly maintained
- Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
- Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
- Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
- Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
- Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
- Leads an efficient and successful operations while successfully mitigating any barriers to success
- Partners with engineering to implement and maintain proper layout of warehouse and product placement
- Monitors and ensure facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity of the distribution center
- Ensures adequate staffing, training, coaching and development for employees
- Reports employees' hours worked to Payroll on a weekly basis
- Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
- Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable
- Effectively manages the budget and P&L of the operation
- Addresses complaints and resolves problems
Distribution Center Supervisor II
Big Lots Distribution Center
Rancho Cucamonga, CA
02.2017 - 08.2019
- Managed the departmental shift activities center in accordance with company policies
- Responsible for the interviewing and hiring
- Provided training, set performance goals, and provided evaluative feedback
- Planned/organized/distributed work task for the financial goals to be met
- Prepared and conducted performance appraisals
- Initiated, conducted appropriate approvals involving disciplinary action up to and including terminations
- Ensured department-level compliance with key company standards of safety, facility maintenance, postings/notifications and other administrative duties as identified and/or directed by MGR, Operations
- Proactive role in establishing and carrying out shrinkage control disciplines and programs while maintaining a high level of responsibility for shrinkage performance
- Assumed all supervisory responsibilities concerning Human Resources policies/procedures/wage administration including daily and weekly KRONOS payroll processing
- Used discretion and independent judgment while maintaining the integrity of the company mission, vision, and values statement in making all business decisions.
Operations Manager
Extreme Dimensions
Fullerton, CA
08.2016 - 11.2017
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Scheduling of loading and off loading or train containers from and to oversees.
- Worked directly with customer service manager to support with parts requests or returns by customers.
- Meet with project and development managers to ensure all inventory needed for displays or catalog are pulled and ready for their teams.
- Coordinated with sales team to support with car shows or weekend sales.
- Direct reports included 1 supervisor, 3 department leads and 22 hourly employees
- Managing all aspects including, Order processing, Receiving, picking, packing, unloading, loading
- Quality control, inventory cycle counts, will calls, part requests, customer service, safety, timekeeper, preventive maintenance, vehicle maintenance, hire 1099 contractors, interviewing, hiring hourly employees
- KPI’s, accountability, monitor overtime, and analyze spikes in order intake
- Lean distribution
- In addition to any challenges that may arise during the day
- Assist with any sales representatives’ questions or concerns
- Photo project’s part pulling
- Work with Product development to ensure all PO’s needed to update website
- Monitor and check all direct dealership delivery orders to ensure 99.9% accuracy and minimize damages and returns
- Ordering of supplies, timekeeper and payouts, weekly meetings with general manager and co-owner to review gains and opportunities
- Meet and sustain productivity measures, safety huddle, Drive delivery truck, manage labor hours and overtime
- Maintain overtime at less than 2 hours per day by allocating manpower
- Annual reviews and pay increases for direct reports.
Operations Supervisor/Safety Coordinator
Dollar General Corp.
Lebec, CA
01.2012 - 01.2016
- Manage the day-to-day operations and staffing levels, in addition to productivity standard in Red Prairie
- Promote and uphold safety initiatives and rules to Company and Industry standards
- Maintained industry standard IFR
- Mediate and help with customer disputes
- Met daily operations and production standards, while working with transportation department to ensure maximum utilization and cubing of cargo trailers
- Apply DOT rules and regulations, scheduling/labor planning and allocation
- QC auditing process
- Cycle counts and inventory accuracy of 99.98%
- Employee development
- Issued accountability coaching
- Managed and maintained overtime to below 3%.
Distribution Supervisor /Process improvement coordinator
RGH Enterprises
Ontario, CA
01.2000 - 01.2012
- Manage warehouse for a $500 million pharmaceutical distributing company
- Responsible for daily distribution of medical supplies nationwide
- Direct 3 supervisors and 30 warehouse employees
- Responsible for $85 million inventory, 200,000-line items, 130,000 sq
- Ft
- Warehouse
- Manage receiving, picking, packing, and shipping of 2,900 orders daily
- Operate facility in compliance with OSHA standards
- Distribute wound care, diabetic supplies, and physical therapy equipment
- Products and equipment include diabetic test meters, hazardous materials, medical furniture, physical therapy instruments, clean room, and lab supplies, refrigerated supplies, and sterile items
- Serve walk in customers, doctor’s offices, health homes, and hospitals
- Including children’s hospital in Orange, Chapman University, and Walgreens pharmacies.
Education
Certification programs - Business Management / Communications
Santa Ana Community College
Santa Ana, CA08-1999
Skills
- Business Forecasting
- Data Management
- KPI Tracking
- Retention Management
- Customer Relations
- P&L Administration
- Performance Evaluations
- Employee Relations
- Payroll Administration and Timekeeping
- Supplier Monitoring
- Training Management
- Profit and Loss Accountability
- Client Account Management
- Goal Setting
- Operations Oversight
- Decision-Making
- Strategic Planning
- Business Growth Initiatives
- Sound Judgment
- Employee Reviews
- Management Team Building
- Process Improvements
- Employee Motivation
- Scheduling
- Performance Improvements
- Cost Reduction
- Capital Spending
- Cost Analysis and Savings
- Hiring and Onboarding
- Inventory Tracking and Management
- Staff Scheduling
- Staff Hiring
- Sales Promotion
- Budgeting and Cost Control
- Performance Evaluation and Monitoring
- Team Leadership
- Resource Allocation
- Customer Service Management
- Performance Improvement
Technical Experience
- PowerPoint
- Visio
- Word
- Excel
- Kronos
- Red Prairie LMS
- AS 400 & 500 WMS
- Peoplesoft
- ORACLE
- PKMS (Manhattan Associates)
- Sunbeam
- Industrial equipment certified
- CPR
- First responder certification.
- NETSUITE
- OSHA certification
- Accident reporting
- Green Belt / Six Sigma
- Lean Distribution
- LMS
- Red Prairie CFR 49
- CTPAT
- DOT
Training
Completed courses in transportation, General safety, employee development, labor laws, harassment, and leadership development. Report analysis, DOT rules and regulations, OSHA regulations, First responder, LMS review, Process Improvement, Critical thinking, OSHA 30, GMPS, Cross Contamination, Risk assessment, Sales, Customer Service, Facilities, Budgets.
Affiliations
- Flag football
- volunteered at Elementary School
- Book club
- Self development seminars or audio books.
Languages
English
Professional
Spanish
Professional
Accomplishments
- Won regional improvement and cost savings idea and implementation for Geodis in 2020
- Recognized as Leader of the year award based on employee survey in 2020
- Most influential leader at leadership summit for Dollar General 2015.
- National safety ward at Dollar general DC accident frequency rate below industry standard of 5.0 in 2013
Certification
- Six Sigma green belt
- Lean distribution
- 49CFR
- CPR and First aids
Websites
References
References available upon request.
Timeline
Operations Manager, Customer Experience
Snow Property Management
04.2022 - Current
Operations Manager
Geodis Logistics
08.2019 - 04.2022
Distribution Center Supervisor II
Big Lots Distribution Center
02.2017 - 08.2019
Operations Manager
Extreme Dimensions
08.2016 - 11.2017
Operations Supervisor/Safety Coordinator
Dollar General Corp.
01.2012 - 01.2016
Distribution Supervisor /Process improvement coordinator
RGH Enterprises
01.2000 - 01.2012
Certification programs - Business Management / Communications
Santa Ana Community College
- Six Sigma green belt
- Lean distribution
- 49CFR
- CPR and First aids
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