Luis Gomez

· Greet and welcome members to the credit union branch providing excellent member service throughout interactions

· Solve problems regarding members’ financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring part

· Maintain knowledge of Suncoast Credit Union products and services, including features and benefits

· Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.

· Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.

· Served as a lead representative within the branch, providing high-level support in daily operations, staff mentorship, and member services.

· Resolved escalated member concerns with professionalism and efficiency, ensuring seamless experience and strengthening member relationships.

· Assisted in driving branch performance by promoting credit union products and services aligned with members' financial goals.

· Collaborated with branch leadership on operational improvements, compliance adherence, and service delivery initiatives.

· Assist in training and coaching for fellow team members to enhance product knowledge, service quality, and operational accuracy.

· Maintained expertise in branch procedures, loan processing, and account services, supporting overall branch success and continuity in leadership absence.

· Served as the first point of contact for members and guests, providing a warm welcome and professional assistance in person and over the phone.

· Managed multi-line phone systems, scheduled appointments and reservations, and relayed messages efficiently to appropriate departments.

· Maintained front desk operations including member check-ins, visitor registration, and daily reports.

· Supported club events by coordinating logistics, communicating with departments, and assisting with member inquiries.

· Handled administrative duties such as filing, data entry, and processing member requests with discretion and accuracy.

· Ensured the lobby and reception area remained clean, organized, and reflective of the club's high standards of hospitality.

· Coordinates with Clubhouse Manager and Membership Director to ensure all tasks have been taken care of

• Oversaw daily front-end operations, supervising cashiers, self-checkout areas, and member service functions to ensure efficient and accurate transactions.

• Delivered excellent member service by quickly resolving concerns, managing escalations, and ensuring a positive shopping experience.

• Trained and coached cashiers and front-end associates on policies, procedures, and customer engagement techniques.

• Ensured compliance with company policies, cash handling standards, and safety protocols during each shift.

• Collaborated with management to optimize staffing, streamline processes, and support promotional activities and inventory control.

• Conducted opening and closing duties, balanced registers, and monitored loss prevention practices.

• Provides Member Service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns while promoting products and services.

• Maintains safety of Facility by following all safety standards, procedures, and guidelines

• Provides direction and guidance to Front-End Associates on Member Service approaches and techniques to ensure Member complaints and issues are resolved within Company guidelines.

• Assists management with the supervision of Associates on the Front-End by assigning duties, developing and communicating goals, teaching and ensuring compliance with Company policies and procedures, and conducting daily meetings.

• Participates in the hiring, recruiting, scheduling, training, coaching, and evaluating and ensures the hiring, recruiting, scheduling, training, coaching, and evaluating of all Cashiers, People Greeters, and Cart Associates.

• Ensures the maintenance of cash registers and lanes and reduces shrink by supervising the stocking of register supplies and filling of box bins and enforcing Company policies and procedures for identifying concealed merchandise.

• Ensures carts and flatbeds are available and organized, parking lot is clean and well maintained, cart retrieval equipment is properly and safely utilized, and that Members are assisted with transporting items.

• Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services.

• Ensures Front-End presentation is maintained in accordance with Company policies and procedures, claims and returns are properly handled, area is zoned, merchandise is arranged and organized, opening and closing procedures are followed, and damages and potential shrink issues are identified.

• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Consistently provided professional, friendly and engaging service.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Demonstrated genuine hospitality while establishing rapport with guests.
• Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
• Resolved guest complaints quickly and efficiently.
• Preform nightly paperwork and counting of the money to make sure it's all correct.
• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
• Verified that guests at the bar were of legal age.
• Responsible for coordination of up to 18 servers
• Trainer new hires