Luis Gonzalez
Computer Hardware And Network Technician
Tampa,FL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
5
5
years of professional experience
Work History
Computer Hardware Technician
United States Air Force, USAF
Hampton, VA
01.2020 - 05.2021
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Computer Network Technician
United States Air Force, USAF
Hampton, Viriginia
03.2016 - 01.2020
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed tracing and patching operations for copper networks.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Identified and immediately resolved issues with network devices.
- Configured and maintained network backup and recovery procedures.
- Maintained thorough understanding of local area and wide area networking and components.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Performed necessary maintenance to support network availability.
Education
High School Diploma -
A. P. Leto High School
Tampa, FLSkills
Network administration
undefinedTimeline
Computer Hardware Technician
United States Air Force, USAF
01.2020 - 05.2021
Computer Network Technician
United States Air Force, USAF
03.2016 - 01.2020
High School Diploma -
A. P. Leto High School
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