Luis Gonzalez
Tallahassee,FL
Summary
High-energy Store Manager with extensive experience in a variety of retail settings. With a proven track record in inventory management, store operations, and delivering exceptional customer service, I am able to take my experience and use it to make smart purchasing and merchandising decisions. As an enthusiastic candidate for the Assistant Manager position at ALDI, I aim to bring my expertise in optimizing store efficiency, ensuring inventory accuracy, and enhancing the overall customer experience.
Overview
10
10
years of professional experience
Work History
Store Manager
Hollwood Feed
12.2021 - Current
- Oversee daily store operations, including staff management, customer service, and sales
- Achieved and exceeded sales targets through effective merchandising and upselling strategies
- Implemented employee training programs to enhance product knowledge and customer engagement
- Maintained optimal inventory levels and ordered products to meet customer demands
- Ensured store compliance with company policies and safety regulations.
Merchandise Operations Manager
Petco
07.2018 - 11.2021
- Managed inventory operations, ensuring accurate stock levels and timely replenishments
- Implemented inventory control procedures to minimize shrinkage and loss
- Coordinated merchandise displays and promotions to enhance product visibility
- Trained and supervised team members in inventory management best practices
- Collaborated with vendors to maintain strong supplier relationships.
Produce Clerk
Kroger
03.2016 - 02.2020
- Responsible for stocking, organizing, and maintaining the produce section
- Assisted customers with product inquiries, ensuring a positive shopping experience
- Demonstrated attention to detail in inspecting and rotating produce to maintain freshness
- Collaborated with team members to meet daily stocking and cleanliness standards.
PetsHotel Manager
PetSmart
03.2014 - 06.2018
- Successfully managed the operations of the Petshotel, overseeing pet care, reservations, and customer service
- Maintained a safe and hygienic environment for pets, ensuring their well-being during their stay
- Offered compassionate support to pet owners during times of loss, demonstrating sensitivity and understanding for their grief
- Trained and supervised a team of employees, emphasizing exceptional customer service and animal care
- Implemented efficient scheduling and inventory management systems, optimizing resource allocation
- Interacted with pet owners with empathy and understanding during drop-offs, pick-ups, and inquired about their pets’ stay.
Education
Associate's degree - Liberal Arts & Sciences
Central Piedmont Community College
Charlotte, NC2010
Skills
- Compliance and Regulations
- Attention to Detail
- Communication Skills
- Customer Service
- Inventory Management
- Team Leadership
- Problem Solving
- Time Management
- Pet Care
- Product and Service Sales
- Store Opening and Closing Procedures
- Staff Management
Timeline
Store Manager
Hollwood Feed
12.2021 - Current
Merchandise Operations Manager
Petco
07.2018 - 11.2021
Produce Clerk
Kroger
03.2016 - 02.2020
PetsHotel Manager
PetSmart
03.2014 - 06.2018
Associate's degree - Liberal Arts & Sciences
Central Piedmont Community College
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