Luis Gonzalez
Lake Worth
Summary
Accomplished leader with a proven track record at Home Depot, enhancing customer satisfaction and streamlining operations. Expert in inventory control and a master of team building, I've significantly improved store performance by fostering a culture of continuous improvement and exceptional customer service. Skilled in sales expertise and employee coaching, my approach has consistently driven positive results. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager ASM
Home Depot
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Service Manager Cxm
Home Depot
10.2022 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Department Supervisor
Home Depot
10.2009 - 02.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
Sales Associate
Euro Kitchens & Bath
04.2005 - 09.2007
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Participated in trade shows and conferences to network and generate leads.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
Marketing Manager
Global Distribution Ventures
03.2002 - 09.2004
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
Store Manager
Pricesmart Clubs
01.1998 - 02.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
MBA - Sales And Marketing Education
Catholic University of Honduras
San Pedro Sula Honduras11.2004
BBA - Business Administration
University of Honduras
Tegucigalpa Honduras11.1992
High School Diploma -
Neenah High School
Neenah, WI05.1987
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Store Opening and Closing
- Team Building and Leadership
- Customer Service Management
- Staff Supervision
- Sales expertise
- Employee Coaching
- Order Management
motorcycles
love to ride my harley on weekends
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager ASM
Home Depot
11.2023 - Current
Customer Service Manager Cxm
Home Depot
10.2022 - 11.2023
Department Supervisor
Home Depot
10.2009 - 02.2022
Sales Associate
Euro Kitchens & Bath
04.2005 - 09.2007
Marketing Manager
Global Distribution Ventures
03.2002 - 09.2004
Store Manager
Pricesmart Clubs
01.1998 - 02.2002
MBA - Sales And Marketing Education
Catholic University of Honduras
BBA - Business Administration
University of Honduras
High School Diploma -
Neenah High School