Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Luis Gonzalez

Jacksonville,FL

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

McDonald's Restaurant
Ponte Vedra Beach, FL
05.2016 - Current
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Trained new hires on company policies and procedures.
  • Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
  • Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
  • Performed administrative tasks including payroll processing, budgeting activities.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Analyzed sales data to identify opportunities for growth.
  • Monitored daily financial transactions and prepared weekly reports for management review.

Kitchen Lead

School Cafeteria
Jacksonville , FL
05.2015 - 06.2016
  • Assisted in developing sanitation policies and procedures for the kitchen.
  • Verified food preparation and cooking standards to ensure quality control.
  • Monitored food temperature during storage, preparation, and service.
  • Ensured compliance with local health department regulations.
  • Provided ongoing feedback and coaching to team members regarding performance.
  • Organized kitchen staff shifts and coordinated daily tasks for efficient workflow.
  • Reviewed employee performance evaluations to identify areas for improvement.
  • Trained new employees in food safety protocols and kitchen operations.

Education

High School Diploma -

ASPIRA, Inc. De Puerto Rico
San Juan, PR
05-2012

Skills

  • Contract Negotiations
  • Process Automation
  • Sales
  • Service Quality Improvement
  • Quality Management
  • Workflow Planning
  • Operations Oversight
  • Schedule Management
  • P&L Management
  • Expense Control
  • Staff Supervision
  • Customer Retention

Certification

  • Notary Signing Agent
  • Immigration Forms Specialist

Languages

English
Full Professional
Spanish
Native/ Bilingual

Accomplishments

  • General manager of the year!
  • Community award!

References

References available upon request.

Timeline

General Manager

McDonald's Restaurant
05.2016 - Current

Kitchen Lead

School Cafeteria
05.2015 - 06.2016

High School Diploma -

ASPIRA, Inc. De Puerto Rico

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Luis Gonzalez