Luis Gonzalez
Summary
Dedicated and experienced hospitality professional with a focus on providing exceptional service and patient care. Bilingual in Spanish and English, with extensive experience in the hospitality industry and customer service. Known for maintaining a positive, compassionate, and approachable demeanor, creating a welcoming environment for patients, visitors, and clients. Skilled in building rapport, multitasking, and streamlining processes to optimize guest and patient experiences. Committed to contributing to a positive environment and ensuring the comfort and well-being of those served.
Overview
8
8
years of professional experience
Work History
Valet Attendant
UCSD Moores Cancer Center
01.2023 - Current
- Provide exceptional service with empathy and compassion to patients, visitors, and staff, ensuring a stress-free and welcoming experience for those attending the cancer center
- Assist patients with loading and unloading medical equipment and personal items, ensuring their comfort and convenience while navigating the facility
- Greet guests with warmth and understanding, offering support to reduce anxiety and create a calm, caring atmosphere
- Direct patients and visitors to their designated departments, ensuring smooth and efficient navigation throughout the medical center
- Adhere to strict health and safety protocols, maintaining a safe environment for both patients and staff
- Respond promptly to guest inquiries and concerns, fostering a positive and supportive experience
Property Patrol
2020 Property Management
03.2021 - Current
- Patrolled the property to ensure a safe environment for guests, employees, and residents
- Responded to incidents and emergencies with calm and professionalism, ensuring that necessary actions were taken to maintain safety
- Provided excellent customer service by interacting with tenants and guests, addressing their concerns and making them feel secure and supported
- Recorded and documented incidents and surveillance activities in detailed reports, ensuring thorough communication and transparency
Dining Associate
Cafe Coyote
07.2020 - 07.2021
- Provided exceptional, full-service dining experiences in an award-winning restaurant, ensuring customer satisfaction and comfort in a fast-paced, high-volume setting
- Used in-depth menu knowledge to guide guests through selections and upsell premium items
- Ensured the dining area was always clean, organized, and inviting, helping to maintain a positive environment for all guests
- Consistently provided excellent customer service that led to positive feedback and repeat business
Bar Operations Manager
IB Public House
03.2019 - 03.2020
- Managed the bar's daily operations, providing exceptional service and support to customers in a fast-paced environment, while maintaining a focus on quality and hospitality
- Developed and executed seasonal drink menus and special promotions to improve customer experience and increase revenue
- Trained and supervised bar staff to ensure high standards of service, cleanliness, and guest satisfaction
- Oversaw inventory and ordering to ensure that the bar was always stocked with the necessary supplies for an efficient operation
- Fostered a friendly and welcoming atmosphere, encouraging repeat visits and guest loyalty
Guest Services Attendant
Ace Parking
03.2017 - 03.2020
- Greeted guests with a warm, friendly demeanor and assisted with luggage, helping create a welcoming and stress-free arrival experience
- Directed guests to relevant services or departments within the property, providing useful information and helping visitors feel at ease
- Managed parking area efficiently, ensuring that vehicles were parked safely and that guests were not delayed
- Provided exceptional service while interacting with both staff and customers, ensuring that every experience was smooth and hassle-free
Guest Service Host
Legends Hospitality LLC
03.2017 - 10.2019
- Delivered outstanding service to VIP guests, ensuring a personalized and memorable dining experience in concert venues
- Assisted in creating a welcoming atmosphere, answering questions, and providing guidance on the menu to enhance guest satisfaction
- Promoted high-margin items to improve sales and contributed to the overall success of the establishment
- Handled guest concerns and provided solutions to ensure continued satisfaction and comfort throughout their visit
Education
Hospitality -
San Diego City College
San Diego, CA03.2025
Skills
- Bilingual Communication: Fluent in both Spanish and English, facilitating clear communication with a diverse range of individuals
- Customer Service Excellence: Focused on creating positive experiences and ensuring that both guests and patients feel valued and well cared for
- Time Management & Multitasking: Skilled in staying organized and managing multiple tasks in fast-paced environments, ensuring efficiency and accuracy
- Organization & Attention to Detail: Strong organizational abilities with an eye for detail, maintaining smooth operations and a high standard of service
- Health & Safety Standards: Committed to maintaining a clean and safe environment by adhering to health and safety protocols
- Problem Solving: Approaches challenges with a positive attitude, quickly finding solutions to improve the overall experience for guests and patients
- Collaboration: Works effectively within teams to create a supportive and efficient environment for colleagues, as well as for both guests and patients
Timeline
Valet Attendant
UCSD Moores Cancer Center
01.2023 - Current
Property Patrol
2020 Property Management
03.2021 - Current
Dining Associate
Cafe Coyote
07.2020 - 07.2021
Bar Operations Manager
IB Public House
03.2019 - 03.2020
Guest Services Attendant
Ace Parking
03.2017 - 03.2020
Guest Service Host
Legends Hospitality LLC
03.2017 - 10.2019
Hospitality -
San Diego City College
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