Luis Gonzalez
Miami,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SERVER position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Server
Ole Ole Steakhouse
01.2025 - 04.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Texas De Brazil
01.2022 - 12.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Line Cook
Texas De Brazil
10.2021 - 12.2021
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
Dishwasher
Texas De Brazil
08.2021 - 10.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
GED -
Miami Beach SENIOR HIGH
Miami Beach, FL05-2021
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Food running
- Service prioritization
- Sales techniques
- Suggestive selling
- Food delivery
- Wine service
- Hostess support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Ole Ole Steakhouse
01.2025 - 04.2025
Server
Texas De Brazil
01.2022 - 12.2024
Line Cook
Texas De Brazil
10.2021 - 12.2021
Dishwasher
Texas De Brazil
08.2021 - 10.2021
GED -
Miami Beach SENIOR HIGH
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