Luis Gonzalez
Henderson
Summary
Dynamic and seasoned bartender with a proven track record at PTs Pub, adept in mixology and safe service compliance. Excelled in enhancing customer satisfaction and sales through expert beverage preparation and a flair for creating a welcoming atmosphere. Demonstrated leadership in maintaining optimal stock levels and fluency in Spanish, significantly improving communication with a diverse clientele.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
PTs Pub
09.2023 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Lead Bartender Concesions
Levy Restaurants
08.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
Apprentice Bartender
MGM Resorts
09.2022 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Station Casinos
06.2006 - 02.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
La Puente High School
La Puente, CA06-1991
Skills
- Safe service compliance
- Bar restocking
- Mixology
- Health codes compliance
- Changing beer kegs
- Beverage preparation
- Safe food handling procedures
- Sales expertise
- Maintaining a clean bar
- Food running
- Fluency in Spanish
- Cash and credit transactions
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Accomplishments
- Won "team member of the month" Award for excellent guest service .
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- BarSmarts Wired Certification - Pernod Ricard USA & BAR, LLC.
Team Member of the month Station Casinos
I won Team Member of The month for my work at the sports bar multi tasking and working high volume while maintaining excellent guest service.
Languages
Spanish
Native or Bilingual
Timeline
Bartender
PTs Pub
09.2023 - Current
Lead Bartender Concesions
Levy Restaurants
08.2023 - Current
Apprentice Bartender
MGM Resorts
09.2022 - 07.2023
Bartender
Station Casinos
06.2006 - 02.2022
High School Diploma -
La Puente High School
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