Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Gonzalez

Palm Desert,CA

Summary

Reliable and customer-focused hospitality professional with strong relationship-building and time-management skills in high-pressure restaurant settings. Known for efficiently managing tables, delivering exceptional service, and collaborating with teams to ensure smooth operations. Committed to enhancing guest satisfaction and fostering loyalty through attentive service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Expert

Marriott International, Inc.
Palm Desert, CA
07.2021 - Current
  • Delivered prompt, attentive service to ensure guest satisfaction and encourage return visits.
  • Collaborated with servers, hosts, and kitchen staff to ensure smooth front-of-house operations.
  • Clearly relayed allergy concerns and special requests to kitchen staff to ensure guest safety.
  • Ensured each guest received timely, courteous, and high-quality service in a fast-paced environment.
  • Stepped in to support bussers and servers during high-volume hours to maintain smooth service.

Education

Associate of Science - Computer Science

College of The Desert
Palm Desert, CA
05-2025

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Positive guest interactions
  • Guest engagement
  • Strong work ethic

Certification

  • Food Handler Certification - Valid through July 2025
  • Responsible Beverage Service (RBS) Certification - Valid through June 2026

Languages

  • English: Native/Bilingual
  • Spanish: Native/Bilingual

Timeline

Guest Service Expert

Marriott International, Inc.
07.2021 - Current

Associate of Science - Computer Science

College of The Desert

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