Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LUIS GONZALEZ

CORAM,NY

Summary

Dynamic Sales Manager with a proven track record at Riverhead Automall, excelling in relationship building and sales team training. Achieved significant revenue growth by implementing effective sales strategies and enhancing client engagement through CRM systems. Skilled in performance management and product knowledge, fostering a high-performing sales culture. Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Overview

22
22
years of professional experience

Work History

Sales Manager

RIVERHEAD AUTOMALL
05.2017 - Current
  • Led sales team to achieve monthly targets through strategic planning and execution.
  • Developed training programs to enhance product knowledge and sales techniques among staff.
  • Analyzed market trends to identify new opportunities for business growth and expansion.
  • Implemented customer relationship management systems to improve client engagement and retention.

BDC Manager

Town and Country Jeep
02.2016 - 05.2017
  • Developed and implemented training programs for BDC staff, enhancing team performance and productivity.
  • Streamlined communication processes between sales and service departments, improving customer experience and satisfaction.
  • Analyzed customer data to identify trends, informing strategy adjustments for lead generation campaigns.
  • Oversaw daily operations of BDC, ensuring adherence to company policies and industry regulations.
  • Collaborated with marketing teams to design targeted outreach initiatives, increasing engagement rates significantly.

BDC Manager

North Shore Honda
02.2016 - 05.2017
  • Evaluated performance metrics regularly, implementing improvements that led to increased operational efficiency.
  • Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.
  • Developed strong relationships with external vendors to secure favorable pricing structures for marketing tools and services required in the BDC operations.
  • Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.

Sales Associate

Nissan 112
04.2015 - 02.2016
  • Assisted customers in selecting vehicles based on individual needs and preferences.
  • Provided detailed product knowledge to enhance customer experience and drive sales.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Union Organizer

UFCW LOCAL 1500
04.2012 - 04.2015
  • Coordinated union membership drives, increasing participation through targeted outreach strategies.
  • Facilitated negotiations between employees and management, ensuring fair labor practices and compliance with regulations.
  • Developed training programs for new organizers, enhancing team effectiveness and operational knowledge.
  • Analyzed workplace conditions, identifying areas for improvement and advocating for necessary changes to enhance safety.

Sales Manager

Westbury Jeep
03.2010 - 04.2012
  • Led sales team to achieve quarterly targets through strategic planning and execution.
  • Fostered strong relationships with key partners to drive collaborative marketing initiatives.
  • Streamlined sales processes, resulting in improved efficiency and reduced turnaround times.
  • Conducted performance evaluations, providing feedback and mentorship to team members for professional development.
  • Coordinated cross-departmental efforts to align sales strategies with overall business objectives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Sales Associate

Security Dodge Chrysler Jeep RAM
03.2003 - 02.2010
  • Conducted follow-up communications to ensure customer satisfaction post-purchase.
  • Developed promotional strategies to increase foot traffic and online engagement.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Education

Nassau Community College
Garden City, NY

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Product knowledge
  • Sales expertise
  • Client relationship management
  • Direct sales

Languages

Spanish
Full Professional

Timeline

Sales Manager

RIVERHEAD AUTOMALL
05.2017 - Current

BDC Manager

Town and Country Jeep
02.2016 - 05.2017

BDC Manager

North Shore Honda
02.2016 - 05.2017

Sales Associate

Nissan 112
04.2015 - 02.2016

Union Organizer

UFCW LOCAL 1500
04.2012 - 04.2015

Sales Manager

Westbury Jeep
03.2010 - 04.2012

Sales Associate

Security Dodge Chrysler Jeep RAM
03.2003 - 02.2010

Nassau Community College

Similar Profiles

CREATE PROFILE