Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Luis Gonzalez

Kentwood

Summary

Dynamic professional with a proven track record at Le Petite Chateau Restaurant/Night Club, excelling in office administration also customer service. Adept at enhancing team collaboration and training development, I consistently improve operational efficiency also maintain meticulous client, inventory, and financial management. My strong communication skills and attention to detail drive exceptional results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Administrator

Le Petite Chateau
Grand Rapids
02.2023 - Current
  • Managed office correspondence and maintained organized filing systems.
  • Acknowledged employees' accomplishments and awarded the staff with a myriad of gifts.
  • Handled customer inquiries and resolved issues with professionalism.
  • Collaborated with different departments to enhance communication flow.
  • Provided general administrative support to staff members.
  • Checked office stock to determine supply levels and maintain inventory.

Telephone Interviewer

Victory Phones
Kentwood
09.2022 - Current
  • Recorded responses accurately using specialized survey software during interviews.
  • Followed strict guidelines to ensure compliance and quality during data collection.
  • Engaged participants effectively to encourage open and honest communication.
  • Adapted quickly to various topics and questions based on participant responses during calls.
  • Notified phone interview participants of set information and interview's purpose.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Commercial Truck Driver

Ryder Last Mile
Grand Rapids
02.2019 - 06.2022
  • Operated commercial vehicles to deliver goods safely and efficiently.
  • Maintained accurate delivery logs and records for regulatory compliance.
  • Communicated effectively with dispatch to coordinate delivery schedules.
  • Loaded and unloaded cargo, ensuring proper handling of materials.
  • Provided exceptional customer service during deliveries to enhance client satisfaction.
  • Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics.

Warehouse Laborer

-Conglomerate
Western Michigan
08.2013 - 10.2018
  • Prepared orders for shipment by picking and packing items accurately.
  • Maintained cleanliness and organization of work areas to ensure safety.
  • Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
  • Passed materials through machine and used button controls, levers, and pedals to operate equipment for processing.
  • Inspected products for damages or defects before storing them.
  • Received and stored incoming materials, supplies, and equipment in an orderly manner.

Resident Care Aide

Porter Hills Village
Grand Rapids
11.2012 - 06.2017
  • Monitored resident health and reported changes to nursing staff promptly.
  • Supported recreational activities to enhance resident engagement and socialization.
  • Collaborated with multidisciplinary teams to ensure holistic resident support.
  • Trained new staff on care protocols and safety standards effectively.
  • Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

Education

Associate of Arts - Fine Arts

Grand Rapids Community College
Grand Rapids, MI
04-2025

Skills

  • Customer service
  • Team collaboration
  • Office administration
  • Inventory management
  • Event coordination
  • Training development
  • Communication skills
  • Business administration
  • Attention to detail
  • Performance monitoring

Affiliations

  • Carpentry
  • Photography
  • Drawing/Painting
  • Navigator
  • Community service
  • Yard Work

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Microsoft Office Specialist
  • Medication Technician
  • Warehouse Laborer
  • Sales Representative
  • Commercial Driver's License
  • Waiter/ Host/ Bartender
  • Electrician
  • Paid Photographer
  • Paid Artist
  • Accolades in education, multiple student Dean awards
  • Job related accolades, multiple employee gift cards

Timeline

Administrator

Le Petite Chateau
02.2023 - Current

Telephone Interviewer

Victory Phones
09.2022 - Current

Commercial Truck Driver

Ryder Last Mile
02.2019 - 06.2022

Warehouse Laborer

-Conglomerate
08.2013 - 10.2018

Resident Care Aide

Porter Hills Village
11.2012 - 06.2017

Associate of Arts - Fine Arts

Grand Rapids Community College

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Luis Gonzalez