Luis Gonzalez
North Las Vegas
Summary
Dynamic and self-motivated professional with extensive experience in customer service and a strong passion for technology. Proven expertise in computer systems, software installation, and troubleshooting enables efficient problem-solving and exceptional support. A commitment to continuous growth fosters the pursuit of skill acquisition and professional development opportunities. Bilingual in English and Spanish, promoting effective communication with diverse clientele and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Resident Relations Specialist
Progress Residential
12.2022 - Current
- Conduct home inspections to ensure they meet company standards.
- Create and assign correction tasks to ensure smooth resident transitions.
- Track and update tasks to ensure timely move-ins.
- Maintain inventory of supplies to support timely home transitions.
- Perform basic maintenance as needed.
- Facilitate move-ins for over 40 residents monthly, providing support and resources.
- Facilitated effective communication between residents and management to enhance satisfaction.
Compliance Officer
FirstService Residential
07.2021 - 11.2022
- Generated and documented compliance violations for a 1,950-home community.
- Tracked and escalated approximately 200 violations monthly.
- Communicated compliance steps with residents via email, phone, and in person.
- Delivered detailed reports to board members for monthly reviews.
- Used speed monitoring tools to identify and cite over 20 speeding violations per month.
Customer Care Associate
FirstService Residential
03.2020 - 07.2021
- Assisted customers with account inquiries, violation notices, community updates, and work order submissions.
- Maintained accurate records of customer updates and account changes.
- Handled over 60 customer calls daily while consistently meeting call duration metrics.
- Coordinated with community managers regarding community updates.
- Resolved escalated calls by de-escalating and effectively managing difficult customer situations.
- Guided homeowners through auto-pay setup process.
- Maintained a professional and friendly demeanor with customers at all times.
Education
Associate of Business - Business
College of Southern Nevada
Las Vegas, NV06.2019
Skills
- Collaborative teamwork
- Collaborative teamwork
- Collaborative teamwork
- Collaborative teamwork
- Collaborative teamwork
- Collaborative teamwork
Languages
Spanish
Professional Working
Timeline
Resident Relations Specialist
Progress Residential
12.2022 - Current
Compliance Officer
FirstService Residential
07.2021 - 11.2022
Customer Care Associate
FirstService Residential
03.2020 - 07.2021
Associate of Business - Business
College of Southern Nevada