Luis Gonzalez Jr.
Orlando,FL
Summary
Dedicated Customer Service Representative with more than 20 years of experience. Self-starter, exhibiting high work ethics integrity and competence. Personable team player, equally able to lead or follow instructions. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. Highly motivated and upbeat Office Management graduate experienced in administrative and customer service support. Quick learner, committed to top-quality job performance. Dependable and courteous with superior communication and inter-personal skills. Excellent time management, organizational and leadership abilities. Proficient in internet research data entry & proofreading.
Overview
27
27
years of professional experience
Work History
Utility Specialist
Legacy Power Solar
Orlando, Fl
07.2024 - 11.2024
- Assisting clients with all facets of Solar Panel projects assuring completion of Interconnection applications, provide Insurance documents required, client account updating, order entry. Collaborating with the Permitting and Inspection departments to assure a smooth transition to solar energy.
- Activating solar panels with all Florida electrical utilities via Interconnection applications, Insurance documents submittal, troubleshooting any issues client may have with solar projects, account updating, order entry
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Interconnection Specialist
Lumio HX
Orlando, Fl
02.2022 - 05.2024
- Remote work Assisting clients with all facets of Solar Panel projects i.e
- Connection to utility i.e
- Florida Power & Light grid via Interconnection applications, Insurance document,submittal, trouble shooting any issues client may have with solar projects, account updating, order entry
Customer Services/Sales Consultant
Advanced Auto Parts
Altamonte Springs, Fl
10.2019 - 01.2022
- Automobile parts sales specialist, battery sales and installations, inventory, parts deliveries when required
- Store closing responsibilities which include assuring store is prepared for next day sales, nightly cash management, bank deposits, adding new inventory into shelves, labeling new product using planogram
Vendor Support Specialist/Customer Service Representative
EDC Service Group
Altamonte Springs, Fl
01.2017 - 05.2019
- Managed vendor accounts and compliance paperwork: service agreement, certificates of insurance and W9
- Signed up new vendors (tradesmen) to contracts for services by negotiating rates for services required
- Updated all current tradesman profiles in Advantage system assuring all documentation i.e
- Service Agreement, Certificates of Insurance, Workman's Compensation & W9 forms are in compliance
Customer Service Representative/Production Lead
Gale Pacific
Altamonte Springs
07.2012 - 12.2016
- Account specialist for Home Depot and Lowes for Coolaroo Exterior Solar Shades custom blinds department, handling all custom order inquiries i.e
- Sales, installations, returns, pricing, inventory, order updates, credits, troubleshooting all solar shade issues
- Production department for custom order blinds, supervised staff of (7) manufacture custom blinds, inventory control, shipping & receiving of custom blinds and materials, processed returns for credit and/or refunds
Customer Service Representative/Warehouse Manager
Stark Carpet/Wallcovering Division
New York, NY
02.1998 - 03.2012
- Customer support for 28 Stark Carpet showrooms in U.S
- And Europe
- Supervised staff of (6) Sales, inventory control, deliveries, installations, specifications, product distribution
- Purchased product i.e
- Wallcoverings/fabrics from major domestic and foreign suppliers
- Researched and resolved all client, vendors and showroom issues relating to deliveries, installations
- Processed all vendor invoices Processed returns, credits, refunds and cancellations
- Shipping product utilizing all major carriers i.e
- UPS, Federal Express
- DHL etc
- And receiving of merchandise when necessary
- Inventory control, production assistant to production manager
Education
Customer Care Training Program -
John F. Kennedy International Airport
01.2008
Office Management -
Monroe Business Institute
Bronx, N.Y.01.1984
Skills
- Effective communication
- Excellent customer service
- Computer proficient
- Good time management
- Conflict resolution
- Creative problem solver
- Committed to data integrity
- Word
- Outlook
- Excel
- Detail Oriented
- Excels under pressure
- Multi-tasker
- Highly organized
- Works well with others
- High work ethics
Timeline
Utility Specialist
Legacy Power Solar
07.2024 - 11.2024
Interconnection Specialist
Lumio HX
02.2022 - 05.2024
Customer Services/Sales Consultant
Advanced Auto Parts
10.2019 - 01.2022
Vendor Support Specialist/Customer Service Representative
EDC Service Group
01.2017 - 05.2019
Customer Service Representative/Production Lead
Gale Pacific
07.2012 - 12.2016
Customer Service Representative/Warehouse Manager
Stark Carpet/Wallcovering Division
02.1998 - 03.2012
Customer Care Training Program -
John F. Kennedy International Airport
Office Management -
Monroe Business Institute
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