Luis Gonzalez Jr
Hopkinton,MA
Summary
Dynamic Security Manager with extensive experience at Staples Inc., adept at report writing and incident analysis. Proven ability to lead teams, enhance safety protocols, and maintain compliance. Skilled in high-pressure communication and training, fostering professional growth while ensuring a secure environment. Committed to achieving excellence in safety and security operations.
Bilingual security management professional familiar with standard security practices and operational requirements. Comfortable working in variety of environments to provide personal, premise and perimeter security. Highly skilled in armed security precautions and operations.
Overview
41
41
years of professional experience
Work History
Security Manager/Supervisor
Staples Inc.
05.2017 - 05.2025
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
Police Dispatcher
Town of Hopkinton, Police Dept
09.1988 - 08.2013
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
School Custodian
Town of Holliston
06.1984 - 08.1987
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
Education
High School Diploma -
Joseph P. Keefe Technical School
Framingham, MA06-1987
Skills
- Report writing
- Incident reports
- Safety and security procedures
- Safety and security regulations
Languages
Spanish
Native or Bilingual
Timeline
Security Manager/Supervisor
Staples Inc.
05.2017 - 05.2025
Police Dispatcher
Town of Hopkinton, Police Dept
09.1988 - 08.2013
School Custodian
Town of Holliston
06.1984 - 08.1987
High School Diploma -
Joseph P. Keefe Technical School
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