Luis Grano De Oro
Oviedo,FL
Summary
To obtain a Renewal Underwriter position where my extensive experience in insurance management, sales, underwriting, and customer service can contribute to achieving the highest level of client satisfaction, and operational excellence.
Overview
22
22
years of professional experience
Work History
Senior Underwriter
THE MODERN INSURANCE
Orlando, FL
04.2018 - Current
- Manage all aspects of Workers’ Compensation, Commercial Auto, BOP and Property risk, including exposure analysis, risk assessment, classification, and pricing, to align with underwriting guidelines and profitability goals
- Build and maintain key client and carrier relationships by phone, email and in person.
- Assessed prospective Workers’ Compensation applications by analyzing risk profiles, ensuring accurate classification coding, and coordinating with Sales and clients to gather essential underwriting information
- Manage midterm transactions including simple to complex endorsements, cancellations, and non-renewals.
- Schedule and conduct teammate meetings in coordination with Marketing Account Executive or Producer and complete the implementation process. Work with Producer and/or Marketing Account Executive to monitor and manage the renewal process for assigned clients. Provide analysis and recommendation of coverage needs to present to client.
- Underwrite policy to qualify the customer for an insurance policy, understanding of underwriting policy to denied or approve the policy.
- Ability to resolve/respond to customer inquiries and concerns, using sound problem solving and decision-making skills in a production environment resolving simple to complex issues
- Experience in processing, rating and policy issuance systems.
- Performs additional duties as assigned.
Insurance Underwriter/ Insurance Agent
WE Insure Solutions
Winter Park, FL
04.2016 - 10.2018
- Evaluate risks utilizing underwriting rules and guidelines in order to bind coverage.
- Counsel prospects and policyholders on coverage, limits and regulation. Input customer data in quoting system to get the best.
- Rated and manage customer information to make sure application is complete.
- Close sales from leads generated from Direct Response mail campaign and marketing endorsements exceeding monthly goals. Develop and maintain a business relationship with customer to build a family and friend referral.
Senior Sales Agent
LIBERTY MUTUAL
LAKE MARY, FL
10.2006 - 04.2016
- Calculate premiums and establish payment method.
- Use Xactimate to evaluate replacement cause for homeowners policy.
- Generate sales through inbound calls and customer referrals.
- Review insurance policy to determine coverage.
- Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
- Upsold new products to policyholders to suit individual needs.
- Uses knowledge and selling techniques to build value in the product tailored to the customer, overcome objections & solve prospect or policyholder problems to convert leads into sales.
- Exceed monthly goal and retention.
Personal Banker
CHASE
ORLANDO, FL
01.2004 - 10.2006
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.
- Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements.
- Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents.
- Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures.
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
Education
Insurance
Claims Adjuster License
Hilda Tucker2010
Insurance License
2-20 Insurance license
Hilda tuckerHigh School Diploma -
THEODORE ROOSEVELT
BRONX, NY1997
BBA - Business Administration.
Seminole State College
Lake Mary, FL Online2021
Skills
- 220 insurance license
- Underwriter
- Strong client relations skills
- Interpersonal and communication and negotiating skills
- P&C and commercial manager experience
- Ability to travel
- Effective organization and time management skills
- Bilingual
- Multitasking
- Problem-solving
- Goal-oriented
- Experience with Microsoft software
- Self-starter
Timeline
Senior Underwriter
THE MODERN INSURANCE
04.2018 - Current
Insurance Underwriter/ Insurance Agent
WE Insure Solutions
04.2016 - 10.2018
Senior Sales Agent
LIBERTY MUTUAL
10.2006 - 04.2016
Personal Banker
CHASE
01.2004 - 10.2006
Insurance
Claims Adjuster License
Insurance License
2-20 Insurance license
High School Diploma -
THEODORE ROOSEVELT
BBA - Business Administration.
Seminole State College
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