Luis Grimaldo Sanchez

-Provided technical support and troubleshooting for Comcast cable, internet, and billing concerns, resolving connectivity issues and managing accounts.

-Transitioned to Spectrum, where tasks included delivering support for customer accounts while improving service outcomes.

-Led efforts on the NPS outreach feedback team, gathering customer insights, resolving complaints, and boosting satisfaction scores.

-Supported Aetna, addressing insurance-related inquiries such as account updates, claims assistance, and benefits guidance.

-Coordinated with multiple teams to boost efficiency and refine procedures.

-Continuously met and exceeded quality benchmarks through high-caliber service delivery.

-Led 16-person team to achieve timely and accurate loading operations for Amazon deliveries.

-Coordinated team efforts to exceed daily performance goals and maintain operational efficiency.

-Boosted team morale leading to the early completion of tasks.

-Maintained adherence to safety protocols and operational standards throughout shifts.

Boosted performance via collaborative and direct guidance.

-Welcomed customers and responded to questions about tire services.

-Completed comprehensive evaluations of vehicles, determining specific repair actions and suggesting appropriate replacements.

-Ensured cleanliness and safety of the workspace during tire and oil services.

-Optimized inventory control while maintaining compliance with safety protocols.